Ratings based on 11 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Katie, Hotel Management
Thanks so much for the positive review!
by A verified traveler from Ivoryton
Posted 14 Jul 2023
We had a magical stay in Firefly cabin. It was tranquil with a delightful view. The wood burning stove was essential and perfect. Great location for visiting the nearby wildlife sanctuaries.
Comment from Hotel Management
7 Aug 2023 by Sue, Hotel Management
Thank you for your wonderful review. It means the world to us.
by A verified traveler
Posted 9 Nov 2019 on Hotels
Comment from Hotel Management
10 Nov 2019 by Sue Brohm, Hotel Management
Below is a copy of the letter I mailed to you at your gmail address 48 hours after your departure. I was surprised that you never responded, and even more surprised to see your review.
On 18/10/2019 10:56, Moon Shine on Whiskey Creek wrote:
>
> Dear Ivana and family
>
> Firstly, I must apologise for what must seem like a delay in reverting to you re your "bed bug" experience. We had guests arrive on the same day you checked out and after implementing all measures that we could to ensure a hygienic, bug-free environment, we wanted to reinspect the beds upstairs after their departure this morning, in order to be as thorough as possible.
>
> I was contacted at 06:00 this morning by Hotels.com with your request for compensation.
>
> Moon Shine is not merely a business to us. It is our home and our creation, and over 21 years we have poured a tremendous amount of love and energy into providing a happy, clean space for our guests to enjoy. We are proud to say that this is reflected in our reputation.
>
> When our Guests checked out this morning we made a point of asking them whether their stay was comfortable which they positively confirmed. We have just completed a thorough inspection of the upstairs beds in Tree Frog and are thrilled to report that we did not find any evidence of bed bugs.
>
> As a gesture of good faith, we would like to offer you a 50% refund. Please indicate by return email whether you would be happy with this.
>
> Kind regards
>
> Sue and Albert Bröhm
by A verified traveler
Posted 7 May 2018 on Hotels
Comment from Hotel Management
10 May 2018 by Sue, Hotel Management
Thanks so much for your excellent rating of Moon Shine Paul. Means the world to us!
So happy you enjoyed your stay.
Kind regards
Sue
by A verified traveler
Posted 15 Feb 2019
Idyll in der Mitte von Bäumen und Dschungel. Einfach schön zum Relaxen. Perfekt für 2, zu dritt mit Kind etwas zu klein.
Comment from Hotel Management
22 Feb 2019 by Albert, Hotel Management
Vielen Dank für die tolle Bewertung. Es war ein Vergnügen, euch unterzubringen.
by A verified traveler from Deutschland
Posted 28 Jan 2019
Das Baumhaus „fly me to the moon“ ist wirklich einzigartig. Man ist mitten in der Natur und hat einen wundervollen Ausblick! Die Gastgeber sind außerordentlich freundlich und haben dort ein kleines Paradies geschaffen. Ich habe noch nie eine vergleichbare Unterkunft gehabt.
Comment from Hotel Management
1 Feb 2019 by Albert & Sue, Hotel Management
Vielen Dank für die tolle Bewertung. Es freut uns immer, wenn sich unsere Gäste wohlfühlen.
by A verified traveler
Muito bom!
Posted 8 Jun 2018 on HotelsGostamos muito da hospedagem. Lugar muito bonito e bem cuidado. Cabana muito agradável e bem completa, com fogão, forno, utensílios de cozinha. Há lareira e lençol térmico para combater o frio. Não tem internet nas cabanas, mas existe um espaço, próximo à casa principal, para quem queira usar o wi-fi. A propriedade conta com uma trilha que leva a uma cachoeira. Recomendo e voltaria com certeza! Parabéns aos proprietários!
Comment from Hotel Management
11 Jun 2018 by Sue, Hotel Management
Thank you for the wonderful review. It means so much to us.
by A verified traveler
Posted 18 Mar 2018
Molto caratteristico dormire nel bosco facile da trovare sulla rout garden
Comment from Hotel Management
21 Mar 2018 by Sue, Hotel Management
Thanks for the review. We are happy you enjoyed your stay.
by A verified traveler
Ideales Self Catering Cottage nahe Plettenberg Bay
Posted 6 Mar 2018 on HotelsSchönes Cottage (Vervet) inmitten des Waldes. Sehr gut ausgestattet, sehr sauber. Große Terasse mit Blick in die Berge. Grill vor dem Cottage. Wifi in einem kleinen Gartengebäude ca.50 m entfernt.Es gibt auch einen Pool auf dem Gelände. Wanderweg zum Whiskey Creek. Einige Weingüter in unmittelbarer Umgebung. Ca.10 km zum Natures Valley.
Comment from Hotel Management
21 Mar 2018 by Sue, Hotel Management
Thanks for the great review. It means the world to us!
Recommended
for Everyoneby A verified traveler
Posted 19 Sep 2017
Cozy little cabin with wood burner. The perfect place to get some rest and get away from city life
