Ratings based on 962 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
22 Nov 2024 by Montcalm Collection, Hotel Management
Dear Gordon,Thank you for your 5 out of 5 rating! We’re delighted to know you had an excellent experience and truly appreciate your positive feedback.We look forward to welcoming you again soon!Best regards,YanaReception team
by A verified traveler
Posted 20 Nov 2024
Rooms were not properly inspected and lacked professional housekeeping
Comment from Hotel Management
21 Nov 2024 by Montcalm Collection, Hotel Management
Dear Peter,Thank you for sharing your feedback. We sincerely apologize that the room inspection and housekeeping standards did not meet your expectations. Your comments have been shared with our team to ensure improvements are made promptly. We hope to have the opportunity to provide you with a better experience in the future.Best wishes,YanaReception team
by A verified traveler
Posted 20 Nov 2024
Nice rooms, great location
Comment from Hotel Management
21 Nov 2024 by Montcalm collection, Hotel Management
Dear Connor,Thank you for your feedback. We are delighted to hear that you enjoyed the rooms and found our location convenient. It would be our pleasure to welcome you back for another stay in the future.Best wishes,YanaReception team
by A verified traveler
Posted 18 Nov 2024
Cool place to visit
Comment from Hotel Management
19 Nov 2024 by Front Office Team, Hotel Management
Dear Michael,Thank you for your fantastic review! We're thrilled to hear you had a great time and enjoyed your visit. We hope to welcome you back soon!Kind regards,AlexandraFront Office Team
by A verified traveler
Posted 18 Nov 2024
Nice room with good bathroom.
Friendly staff.
Not keen on bins being dragged across courtyard in early hours!
Comment from Hotel Management
18 Nov 2024 by Front Office Team, Hotel Management
Dear Alan,Thank you for your review! We're glad to hear you enjoyed the room, bathroom, and the friendly service from our staff. We apologise for the disruption caused by the bins being moved in the early hours. We’ll certainly look into this to minimise any future disturbances. We appreciate your feedback and hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Montcalm collection, Hotel Management
Dear Scott,Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t fully meet your expectations. Your input is valuable to us..We hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,YanaReception team
by A verified traveler from Paget
Posted 8 Nov 2024
The place is one massive maze which makes it pretty cool
Comment from Hotel Management
9 Nov 2024 by Montcalm collection, Hotel Management
Dear Samantha,Thank you for your feedback! We’re delighted to hear that you enjoyed the unique layout of our property and found it to be an interesting part of your experience.We look forward to welcoming you back soon!Warm regards,YanaReception team
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Front Office Team, Hotel Management
Dear Kate,Thank you for sharing your feedback! We’re glad to hear you had a positive experience with us overall. We always strive to provide excellent service, and your comments are invaluable in helping us improve. If there’s anything specific we can do to enhance your next stay, please don’t hesitate to let us know.We look forward to welcoming you again soon!Kind regards,AlexandraFront Office Team
by A verified traveler
Posted 31 Oct 2024
This in a great location for the city but it also has excellent transport links for the West End and theatreland.
Comment from Hotel Management
1 Nov 2024 by Front Office Team, Hotel Management
Dear Pauline,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our great location and found the transport links to the West End and Theatreland convenient. We strive to provide our guests with easy access to all the attractions the city has to offer.We hope to welcome you back soon for another fantastic stay!Kind regards,AlexandraFront Office Team
by A verified traveler
Posted 30 Oct 2024
We enjoyed our stay. The room was quaint and cozy. The location was fairly close to the Underground which made travel easy.
Comment from Hotel Management
1 Nov 2024 by Front Office Team, Hotel Management
Dear Katherine,Thank you for your lovely review! We're thrilled to hear that you enjoyed your stay and found the room quaint and cozy. It’s great to know that our location made your travel easy as well. We hope to welcome you back soon for another enjoyable experience!Kind regards,AlexandraFront Office Team
