Ratings based on 1,064 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Well located hotel for Tower of London and the east end
by A verified traveler
Posted 17 Nov 2024
There seams to be a communication problem between your front desk and your third party cleaning service.
Comment from Hotel Management
19 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Levi,Thank you for taking the time to leave a review of our hotel. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 17 Nov 2024
Verry good
Comment from Hotel Management
19 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Rahul,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 12 Nov 2024
Great
Comment from Hotel Management
13 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Mary,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 10 Nov 2024
Had to check out a day earlier due to lack if sleep first two nights as air conditioning was not working. Was fixed on evening of third night but felt it was blowing allergens and my chest was tight and couldn't stop sneezing. Unfortunately i had enough and left a day earlier than planned. Shower too didn't work well and mostly cold water. It is a good looking property with good design,, good staff.. good location but unfortunately I a compelled to rate as terrible due to above. Also staff made no attempt to convince me to stay the last night by reassuring they will fix things. They did not even apologise and all the lady said was when I explained my reasons for leaving early that I would not be refunded. I already knew that and never asked either!!
by A verified traveler
Posted 4 Nov 2024
Enjoyable stay
Good breakfast
Great staff
Comment from Hotel Management
4 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Ferhana,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 3 Nov 2024
Good location,very good breakfast,perfect rooftop bar with nice views of Tower Bridge and Shard.Rooms are well equipped,however need some renovation.The corridor on the third floor had a unpleasant smell.Good and helpful staff.
Comment from Hotel Management
4 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Bartosz,Thank you for taking the time to leave a review of our hotel. We appreciate your feedback and this will help us as we continually work to improve our guest experience.With regards to the carpets, I can confirm that our refurbishment plan is already underway for bedrooms and corridors and due for completion next year.We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 3 Nov 2024
Stayed at this hotel for a special occasion (engagement) after paying over 200 pound for the night was very disappointed the room we booked was not how it was described on the pictures and info very small basic considering they state this type of room as queen room also central heating did not work so very cold got stuck in the lift for 10 mins pressed the emergency bell and got no response.
We then finally got out notified staff and they did not seem to care woke up the next morning to go down for breakfast and got told this was not included even though we had paid a lot of money for the night overall prices were very high 10 pound for a slice of toast overall experience was not as it was advertised rooms were nothing as they were in the pictures 40 pound to park the car and then got stuck in car park for 25 mins befor someone actually let us out medication bottles in the car park not a pleasant site will not be returning and fighting for a refund
Comment from Hotel Management
5 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Liam,Thank you for taking the time to leave a review of our hotel. I am very sorry that you were not satisfied with your stay and to hear of the issues you have raised.I have been informed that our Guest Relations Manager has already reached out to you requesting additional details and time stamps so that we can investigate the issues you have raised in more detail. Your feedback is invaluable, and we take such matters seriously. I can assure you that we will take the necessary steps to address and rectify the issues you have highlighted, to ensure we maintain the high standards we strive to uphold.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Amy,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Claus Christensen - General Manager, Hotel Management
Dear Jack,Thank you for taking the time to leave a review of our hotel. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
