Ratings based on 125 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by C, Hotel Management
Dear Stacy, We thank you for your recent stay with us. We hope to see you again soon at Home2 Suites East Haven!
by A verified traveler
Posted 12 Nov 2024
Staff was super pleasant. I liked we were on first name basis. Food was plenty and variety.
Comment from Hotel Management
12 Nov 2024 by C, Hotel Management
Dear Richard,Thank you for your positive comments about our staff! We also strive to provide nice choices for breakfast as it is the best meal of the day! We hope to see you again soon.
by A verified traveler
Posted 6 Nov 2024
your receptionist was very prejudice and unprofessional. Instead of helping me as a customer figure out a solution to claiming the room i had just booked. he was very vague in his responses as to what information was needed outside of my ID. unfortunately my email on the expedia app is an email username which i was not aware of (considering i have booked 3 hilton hotels prior to this with same information in last 2 weeks)he was insisting on me being “c trillionairr” which is my username and not Christopher Warfield, my actual name. he would not look at ID or CC that was used to purchase room. i had lined up the card number and the itinerary number, he ignored both and once i suggested how to fix the issue, he stated “i’ll call expedia and fix that problem for you, but you are not c trillionairr and that doesn’t sound like my problem, its yours” then i responded are you serious? then he proceeded to say “ i will gladly refund your room” thinking i would just book it in person, then as i give him my ID and CC to try it again in person, he then says “no i want to refund your room, and you can seek out other options that will allow you to stay there” “i do not want you staying here at this hotel” While my girlfriend is on the other line hearing it all i just get my things and go. that was just disrespectful and unnecessary, no help at all. i book the rooms over the app because it is much faster and easier then run into this for no reason. no attitude or disrespect from me.
Comment from Hotel Management
7 Nov 2024 by C, Hotel Management
Dear C, We apologize that you could not check in. However, when making a reservation from a third party, we, at our property take into consideration of FRAUDLENT bookings very seriously. If you are checking into a hotel, the reservation needs to match the person checking in. Your reservation was booked under the name "TRILLIONAIRR, C." You presented a different name upon check-in and also mentioned that "You always book like this and had a problem yesterday as well at another Hilton." No matter how much you insist that it is you, we still need a proper ID name to match the reservation name, which you failed on proving.
by A verified traveler
Posted 6 Nov 2024
Love
Comment from Hotel Management
6 Nov 2024 by B, Hotel Management
Thank you Iris! we love you too and thank you for staying with us! We hope to see you again soon!
by A verified traveler
Posted 3 Nov 2024
Clean new facility- well-lit and comfortable
Comment from Hotel Management
3 Nov 2024 by B, Hotel Management
Dear Stacey, Thank you for your recent stay with us and yes we opened doors in late May of this year! We hope to see you again!
by A verified traveler
Posted 2 Nov 2024
Very convenient for travel
Comment from Hotel Management
2 Nov 2024 by B, Hotel Management
Dear Elizabeth, We thank you for your stay with us and yes, we are very convenient for travel as Tweed airport and Interstate 95 are moments away from the hotel. See you again soon!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by B, Hotel Management
Dear Torrie, Thanks for staying with us! We hope to see you again soon at Home2 Suites East Haven!
by A verified traveler
Posted 31 Oct 2024
It was extremely loud next to hwy
Comment from Hotel Management
31 Oct 2024 by B, Hotel Management
Dear Heidi, We thank you for staying with us this past week. We apologize that you had a bad experience with a loud room. We will look into the noise you've mentioned as our rooms are quiet with solid sound deadening materials and glass. Thank you again, we hope to see you again soon.
by A verified traveler
Posted 30 Oct 2024
A weird brand-new hotel with no amenities next to a busy highway with no sidewalks around. Extremely difficult to get anything to eat
Comment from Hotel Management
30 Oct 2024 by B, Hotel Management
Dear David,Thank you for sharing your experience with us. I’m sorry to hear that our location and amenities did not meet your expectations during your stay.Our hotel’s location offers quick access to the highway for travelers, but we understand that this can feel limiting if exploring the area on foot. We are actively looking into ways to make dining options more accessible and are always happy to assist with local dining recommendations or delivery options to make your stay more convenient.Your comfort and satisfaction are very important to us, and we appreciate your feedback as it helps us enhance our guest experience. Please feel free to reach out to us directly if you plan on staying with us again, and we’ll do our best to make your stay as enjoyable as possible.
by A verified traveler
Posted 27 Oct 2024
It was a very nice stay. Impressed with the cleanliness and fantastic breakfast options.
Comment from Hotel Management
27 Oct 2024 by B, Hotel Management
Dear Arely, We thank you for the kind words about our property and the Home2 breakfast! See you soon again!
