Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
The staff at the Westin are lovely and helpful.
The rooms are nice...the pnly issie with pur room was that the 2 doorrs to our bathroom would not close.
We faced the village which was really nice. The room was clean and the bed was comfortable. When we first arrived it was low on glasses ajd mugs, but that was sorted when we returned to pur room the next day. The hot jacuzzi outside in while it was snoaing was awesome (bring a toque).
The one thing we didnt enjoy was the food. We got breakfast room service. The potatoes were not fully cooked and the bacon was way to salty and rubbery.
Dinner in the restaurant was also not good. The spring rolls tasted like they were purchased from the frozen section of the grocery store. The chicken in the chicken birger tasted like it was boiled and then grilled. My hisband wasn't a fan of his burger either.
The hotel is great...eat at the village though
The sunset grill had an amaz9ng breakfast. It's very busy though...so be prepared to wait a bit depending on the time.
by A verified traveler
Posted 9 Dec 2024
Clean and friendly!
by A verified traveler
Posted 8 Dec 2024
Love it
Comment from Hotel Management
9 Dec 2024 by Robyn, Hotel Management
Thank you for choosing to stay with us. We are happy to hear you enjoyed your stay.
by A verified traveler
Posted 8 Dec 2024
Beautiful suite w high ceilings and a view of the village. By the bed there was an Aromatherapy essential oil w lavender chamomile. Very nice touch!!! I used it and got a great sleep.
Comment from Hotel Management
9 Dec 2024 by Robyn, Hotel Management
Thank you for your feedback! We are happy to hear that you enjoyed your stay.
by A verified traveler
Posted 8 Dec 2024
Nice ambience, great service and friendly staff .. right in the heart of blue mountains.. loved our stay..!! 😊
Comment from Hotel Management
8 Dec 2024 by Robyn, Hotel Management
Thank you for your feedback! We are delighted to hear you enjoyed your stay.
by A verified traveler
Posted 8 Dec 2024
Will come again
Comment from Hotel Management
8 Dec 2024 by Robyn, Hotel Management
We are happy to see you enjoyed your stay! Thank you for choosing to stay with us.
by A verified traveler
Posted 7 Dec 2024
A great stay, amazing property!
Comment from Hotel Management
8 Dec 2024 by Robyn, Hotel Management
We are happy to see you enjoyed your stay! Thank you for choosing to stay with us.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Robyn, Hotel Management
Thank you for choosing to say at The Westin Trillium House. We are happy you enjoyed your stay.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Robyn, Hotel Management
We are happy to see you enjoyed your stay with us! Thank you for choosing The Westin Trillium House.
by A verified traveler
Posted 30 Nov 2024
Best hotel to stay at!! So comfortable and clean! The food was amazing and the staff are all so kind.
Comment from Hotel Management
3 Dec 2024 by Robyn, Hotel Management
We appreciate your feedback. Happy to hear you had a wonderful stay with us.
