Ratings based on 52 Verified Reviews
4.1 Room cleanliness
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Do not stay at Property Valet properties!
Posted 29 Sep 2023 on Hotels1. Property was not ready or available at time of checkin due to previous tenants breaking a door. Was offered another property inconveniently further away, and was a downgrade and huge inconvenience.
2. we immediately noticed that the door had been replaced. However, the unit still was under construction with exposed drywall and grout. Also in bedroom. The lock in main door did not work and there was no exterior lighting.
3. There were dirty dishes and garbage left by previous tenants not to mention the dirty SHEETS and linens just shoved in the cupboard. UNACCEPTABLE
4. The 3rd bed (queen) was broken with only 2 legs.
5. Terrible communication. I voiced my concerns and gave them the opportunity to correct the issue with me privately before my review with Hotels/Expedia. They did not offer much compensation at all.
This is my first review ever and felt it necessary to warn others not to stay at Property Valet properties.
by A verified traveler
Posted 27 Aug 2023
Nice place
by A verified traveler
Posted 24 Aug 2023
by A verified traveler
Posted 21 Aug 2023
Clean
by A verified traveler
Posted 20 Aug 2023
by A verified traveler
Posted 14 Aug 2023
by A verified traveler
Posted 4 Aug 2023 on Hotels
by A verified traveler
Posted 23 Jul 2023
Worst property I’ve ever stayed at around blue mountain. First of all, took 3 hours to find visitor parking and communication with property was extremely slow. Hotel is very dirty, ants crawling everywhere. Washrooms still have red marker paints left on the wall and bedsheets like they’ve never been washed. Communication with host is absolutely horrendous despite death in the family to possibly accommodate a refund or exchange. Will never stay at this resort again. Please stay away people.
Comment from Hotel Management
27 Jul 2023 by Property Valet, Hotel Management
Yi, thank you for providing your feedback. We regret to hear that with our continual direction and photo references sent of the parking lot, it still took 3 hours for you to find the visitor parking within this complex’s lot. Our Call Centre certainly did their best to send multiple messages with details and direction for finding the marked parking spaces with signs for visitors. This complex has been under some exterior and interior construction so while some areas are not perfectly visually appealing, this is simply aesthetic! Upgrades are imminent! Our team is available 24/7 to assist with anything you might need during your stay. A fantastic experience is our top priority for guests who are renting our units. We would love the opportunity to welcome you back again for a more seamlessly enjoyable stay from check in to check out!
by A verified traveler
Posted 27 Jun 2023
I was quite excited about this trip but that excitement kind of dwindled once I arrived and realized the state of the stairs and area surrounding the property. The stairs were definitely unsafe and not up to code. I didn’t realize how many stairs I would be required to climb with a toddler, a dog, and myself being pregnant. Not to mention how slippery they are when wet due to rain. After almost falling on my butt while going down the stairs at 30 weeks pregnant holding a toddler, we left a day early.
The unit itself was lovely. It wasn’t very clean, however. Hairs in the sheets, dust under the sofas, etc. The beds were very uncomfortable - it felt like sleeping on the ground.
I did like how close it was to the village but the amount of time it took to go up and down stairs to get out and about was very taxing.
Rather than a stress free, relaxing trip, I felt very overwhelmed and unsafe, so we left early.
Comment from Hotel Management
19 Jul 2023 by Property Valet, Hotel Management
Thank you for your review, Nicole. We regret to hear that the state of the exterior of this complex really dampened the experience of your stay. Additionally, we apologize that the level of cleanliness was not 5 stars as we expect. We completely understand that some of our guests are visiting for a weekend of rest, relaxation, and recharging and that your accommodations must allow for this. It is so important to us that our guest experience exceeds expectations from booking until departure. We would love the opportunity to welcome you and your family (with the new addition!) back again for a future stay.
by A verified traveler
Posted 24 Jun 2023
