Ratings based on 292 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
This is the 2nd time bed has been very uncomfortable. Both times mattress has sagged in the middle and this time sloped from one side of the bed to the other.
The shower this morning was dangerous, it took a long time for warm water to come through, then became so hot I had to escape from the cubicle, flooding the area outside as I had to throw cold water from the sink over my back.
I turned the valve fully to cold but after 10minutes the temperature was still scalding and dangerous.
I was forced to use the sink to rinse soap from me (which is almost impossible to fully do) further flooded the floor which created a slip risk and I was forced to use all towels and floor mat to mop up.
by A verified traveler
Posted 6 Nov 2024
by A verified traveler from Wells
Posted 27 Oct 2024
The entire hotel was very tired looking. Our room was clean and functional but needed renovating. The window was stuck and couldn't be opened. There was no way of adjusting the temperature in the room Some of the staff were friendly but in general it was all rather impersonal. Breakfast was adequate but not that inviting. Parking was in a public car park behind the hotel and a fee per night was payable. It appeared that the parking fee was refundable for anyone who had a meal in the restaurant but not for in house bed and breakfast guests! We chose this hotel as we needed to be in the centre of the town and in that respect it was excellent. However we felt it was overpriced and would not stay there again.
by A verified traveler
Posted 19 Oct 2024
The room was huge, the roll top both was lovely and the bed was comfortable. We would definitely stay in the honeymoon suite again. Please put a hairdryer in the room.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Dirty room but unable to move as fully booked with wedding reception. We did ask!. Shower did not work, no cold water from the bathroom sink. I actually had to clean the room of cobwebs and a spider which was clearly visible upon entry to the room! No room service on the 2nd day (when we were ourselves going to a wedding) so we only found this out when we returned at 12.30am. No receptionist on leaving so no-one to complain too either. Reception was rarely manned and when it was, staff were not too friendly! Young girl served us breakfast on B/H Monday was very pleasant though! We would not stay here again...and actually feel we have been robbed!
by A verified traveler
Posted 23 Aug 2024 on Hotels
Rooms not that good, mould around bath and breakfast was not good.
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 14 Aug 2024
I can identify with many of the bad reviews listed. I have stayed here several times in recent years because it is convenient for family visits - there is no other option in the center of Thame. The staff do their best but the impression is of disinterested owners who are happy to run the place into the ground for the sake of profit. I get the impression that the place is understaffed and that the staff are given little/no authority to resolve issues. Arrived at check in time to be greeted by a sign saying “call this number if reception is unattended”. No one answered the phone. The other couple waiting to checkin went to the restaurant and were told that someone would be along soon. 15 mins later someone did arrive to tell us the rooms weren’t ready yet. Our room was fine but had a smashed electrical socket at the vanity table with live electrical wires exposed - lethal. Surely the cleaners would have noticed and reported it? It’s really run down and it’s obvious that minimum money is being spent on maintenance and repairs. Staff as friendly and as helpful as they can be.
by A verified traveler
Acceptable
Posted 8 Aug 2024 on HotelsConvenient for Thame town centre, but overall the hotel is poor compared to others on the outskirts of the town.
by A verified traveler
Posted 8 Aug 2024 on Hotels
