Ratings based on 96 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 May 2024 by Thitirat T., Hotel Management
Dear Mark,Thank you for your compliment while staying with us at Khaolak Emerald Beach Resort & Spa. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team.Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon.Warm Regards,Hotel Manager
by A verified traveler
Posted 18 Mar 2024
Swim up pool dirty. Food cold.
by A verified traveler
Posted 6 Dec 2023
by A verified traveler
Family hotel that needs some improvement
Posted 28 Feb 2020 on HotelsThis is a FAMILY hotel. The kids pool is amazing, but if you don't have kids, I wouldn't recommend this hotel.
Pros:
Wonderful being on the water!
Could walk to convenience stores, a few restaurants and bars.
Decorations - the hotel really decorate for Valentine's Day. The elaborate decorations surprised us.
There are multiple pools and the grounds are nice.
Cons:
The bed was lumpy and not comfortable.
Our door had a crack where people could peek in. Our friends who booked two rooms did not have that same issue.
The hotel staff was unable to refund our friends 250THB, after he talked with 4 different people. That's pretty silly.
The happy hour drinks are all sugar and not very strong.
Comment from Hotel Management
3 Mar 2020 by Abby, Hotel Management
Dear Felicity,
Greetings from Khaolak Emerald Resort & Spa.Traditional Thai style luxury beach resort on Tropical Island.
Thank you for sharing your review via our Expedia page it really appreciated.
Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money.
We regret to hear that you didn't satisfy our service your comment is very important to us and we will make sure that it will be shared to all concern department for further improvements.
Once again thank you so much and we hope that you can give us another try and come back again soon as our returning guest..
Best Regards,
Arlene C.Fabie (Abby)
Welcome Manager
Khaolak Emerald Resort & Spa
by A verified traveler
Posted 19 Feb 2020 on Hotels
The worst hotel we have ever stayed at. This hotel claims there are a 4 star hotel but it’s not. It’s a 2,5 star hotel and that says it all!
Comment from Hotel Management
20 Feb 2020 by Abby, Hotel Management
Dear Anja,
Greetings from Khao Lak Emerald Resort & Spa!
Thank you so much for choosing Khao Lak Emerald Resort & Spa and for taking your valued time to write and share your experience with us.
It is regretful to read that you had a disappointing experience with our services.
Once again, we are so sorry for our service that it didn't meet your expectation. Please rest assure that your feedback means a lot to us. This helps us to improve our services standard. We promise that we are going to serve you much better next time!
Thank you very much for your valuable feedback, it is most appreciated. We do hope to be able to welcome you back Khao Lak Emerald Resort & Spa.
Best Regards,
Arlene C.Fabie(Abby)
Welcome Manager
Khao Lak Emerald Resort & Spa
by A verified traveler
Easter Family Holiday
Posted 29 Apr 2019 on HotelsStayed at the Khao Lak Emerald Beach Resort for 14 nights over the school holidays with my wife and two kids aged 2 and 5. We had a fantastic time at the resort our room was great and perfect for the 4 of us. Nice aircon thank god :-)
It’s located directly on the beach so you can choose between the pool or the beach :-) we also took walks up the beach to visit other small beach shacks.
The kids pool was great with a water slide and lots of shallow areas for my youngest to play safely in.
Buffet breakfast each morning was good with lots to choose from and a fresh egg station :-)
The only suggestion I would make is the the kids club could have more suitable hours so you can leave your children for a while as it is currently we could not make use of it which was a shame.
All in all fantastic holiday and for sure we will be back to Khao Lak
Comment from Hotel Management
6 May 2019 by Management - team Khaolak Emerald, Hotel Management
Dear Valued Guests,
Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your holiday. We are very happy to hear your wonderful comments.
It our joy to know that you had a great time spending your holiday here. We are very happy to know that you liked the room, the food, and our location which we always take pride in.
As for the kids club, we always ask for the supervision of the parents to their kids for mainly safety purposes, we always have a standby staff but we strongly advise the parents to be with their kids at all times otherwise, we have a babysitting service that they can book in advance before the desired time of babysitting.
Nevertheless, your recommendations and suggestions are greatly appreciated as it very important for us to know the areas of improvements we should work on.
Your kind and motivating feedback will be greatly shared to the rest of the team as it gives us a great motivation to continue working hard to provide an excellent service to all our guests.
Once again, Thank you for choosing us and We can’t wait to welcome you back again here.
Best Regards,
The Management Team – Khao Laks Emerald Beach Resort & Spa
by A verified traveler
Posted 22 Apr 2019
We didn’t like how dirty the pool was on the sea front.
Comment from Hotel Management
27 Apr 2019 by Management - team Khaolak Emerald, Hotel Management
Dear Guests,
Thank you for giving us a short feedback on your stay with us. We regret to know that you were not satisfied with the cleanliness of our beach pool. Rest assured that we have raised your concern to the department in charge with the pool’s cleanliness.
Your feedback is duly noted as our reference for improvements with regards to hotel’s facilities and services. We will strive hard to meet the expectation of every guests. We will continuously strive hard for the better.
Lastly, we would be happy to welcome you back on your future visit here in Khaolak. Once Again, thank you for choosing us as your holiday destination.
Best Regards,
The Management – Khaolak Emerald Beach Resort and Spa
by A verified traveler from Phuket, th
Posted 17 Apr 2019
Too much smoking in public areas and restaurants at the hotel. Room cleaning service was very slow. Asked to be cleaned at 08:30, when we came back from the whole morning until 2:30 - they've just started to clean the room.
Comment from Hotel Management
3 May 2019 by Management - team Khaolak Emerald, Hotel Management
Dear Mel,
Greetings from Khao Lak Emerald Beach Resort & Spa!
Thank you for choosing us to be part of your holiday and we wanted to sincerely thank you for taking your precious time to give us a feedback.
We regret to know that you have experience a delayed cleaning service of our housekeeping staff and we wanted to apologize for the inconvenience it had caused you however, since we have 270 rooms in the hotel, we have a particular time of 08:00-17:00 hrs of making up the rooms. Nevertheless, we would discuss this matter to our housekeeping managers to make sure that all the special time requests of our valued guests would be fulfilled.
Best Regards,
The Management Team- Khao Lak Emerald Beach Resort & Spa
by A verified traveler
Something for everyone.
Posted 24 Feb 2019 on HotelsGreat beach, pools, breakfast, room, staff -- what's not to like?
Kid friendly hotel. Hotel restaurants good, Easy access to many "street side" restaurants and a little shopping, convenience stores galore and cabs easy to come by. Free shuttle booked the day ahead into "town". Nice restaurants on the beach. Room quiet even with lots of kids around. Staff made effort to offer kid-friendly activities, in the pool area and also with paints etc, and also made every effort to encourage adults to join a friendly game of beach volleyball. Multiple pools, lots of places to lay out in shade or sun. Room to roam. Reasonable pricing. It might have been nice to have designated areas for smokers in the outdoor spaces. Room air con worked well. Room clean and spacious. A fruit plate was placed on the in-room table for our arrival. The balcony had good room and seating for two. After being shown to our room, we were offered an upgrade in room (with an uncharge), but I did not feel it was necessary. I would love to return anytime. I only wish my whole family - husband - kids(& spouses) - and grands were all along on this trip.
Comment from Hotel Management
8 Mar 2019 by Khaolak Emerald, Hotel Management
Dear Reatha,
Greetings from Khao Lak Emerald Beach Resort & Spa!
We are very pleased to receive a really kind and great feedback from you. Thank you so much for sharing your experience with us.
It is a great pleasure to know that you had a very relaxing and comfortable stay with us, we are very glad that you recognize the positive points of the hotel such as the location, the facilities and especially our service which we greatly take pride in, it is such a joy for us to know that you would love to return to our resort.
All your kind words will be share to the rest of the team as it drives us to maintain a better service to all of our guests
We greatly appreciate that you have chosen us to spend your holidays with and we hope to welcome you back here in the nearest future.
Best Regards,
The Management Team- Khao Lak Emerald Beach Resort & Spa
by A verified traveler
Posted 8 Jan 2019 on Hotels
A very family-oriented hotel!
We were on the top, 3rd, floor and there is no lift--so a long climb!
But a very pleasant stay.
The sofa was
Comment from Hotel Management
22 Jan 2019 by Khaolak Emerald, Hotel Management
Dear Richard,
Greetings from Khao Lak Emerald Beach Resort & Spa!
Thank you for your feedback regarding your stay with us, we are happy to know that you had a very pleasant stay since it is one of main goal to give our guest a very pleasant and comfortable stay.
We are hoping to welcome you back again and your family here in the near future.
Once again, Thank you for your feedback and Thank you for choosing Khao Lak Emerald Beach Resort & Spa!
Best Regards,
The Management Team -Khao Lak Emerald Beach Resort & Spa
