Ratings based on 138 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
First of all we didn't get the room we had reserved and still had to pay the same price. Second we came in on a day that it was snowing like crazy and there was no heater on so it took 5 hours for it to get warm in the room which they should have had it turned on before we got there knowing that's the room that we was going to get. And you need to get new mattresses for the beds at least a mattress pad over them cuz it was hard. Other than that everything was perfect.
by A verified traveler
Posted 14 Dec 2024
Rude manager. First he told me pet fee was more than quoted on website and what we discussed when I called. After a series of other questions I asked, the clerk onsite got mad and said he was denying my reservation. That would have been fine, but hotel kept my money and has refused to refund it.
by A verified traveler
Posted 22 Nov 2024
Thos is a clean and charming place to stay. The owner is amazing and very helpful.
by A verified traveler
Posted 25 Sep 2024
The chair and foot stool in room were dark with dirt. Ice machine has been broken for 3 years . The train 3 times a night was not great either
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by Lisa, Hotel Management
Hi, Guest! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 9 Sep 2024
by A verified traveler
False advertising
Posted 2 Sep 2024 on HotelsThey will charge you another $9.75 upon arrival. Absolutely ridiculous. Non-refundable rate so you're trapped in to paying that.
Comment from Hotel Management
18 Sep 2024 by Joey, Hotel Management
We are sorry for the inconvenience caused to you, Jarrod! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
17 Sep 2024 by Tim, Hotel Management
Hi, Cassandra! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A verified traveler from Fort Collins
Posted 18 Aug 2024
Great room for the price
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Hey, Rebecca! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Lisa
by A verified traveler from Palm Springs
Posted 17 Aug 2024
X
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Hi, Thomas! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
