Ratings based on 758 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Grant, Hotel Management
Dear Shaun, Thank you for your feedback! We are happy to hear you enjoyed your stay with us. We hope to have you back for another amazing stay. All the best, Grant - Director of Rooms
by A verified traveler
Posted 9 Nov 2024
Staff was very friendly and room was very nice
Comment from Hotel Management
13 Nov 2024 by Grant, Hotel Management
Dear Benjamin,Thank you for your feedback! We are happy to hear you enjoyed your stay with us. We hope to have you back for another amazing stay.All the best,Grant - Director of Rooms
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Grant, Hotel Management
Dear Marcel,Thank you for your feedback! We are happy to hear you enjoyed your stay with us. As we are continually striving to receive the "5 out of 5", please let us know if there are any suggestions that you have that might have resulted in a "5 out of 5" review. We hope to have you back for another amazing stay.All the best,Grant - Director of Rooms
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Viviana, Hotel Management
Dear Kathy,Thank you for taking the time to rate us! We're thrilled to know you had an amazing stay.We hope to welcome you back soon.Warmly,Viviana Catacora - Haus Experience Manager
by A verified traveler
Posted 24 Oct 2024
Property and staff were wonderful. All amenities outside the property were closed but one restaurant. The sofa sleeper was broken, so that was an interesting night of sleep.
Comment from Hotel Management
28 Oct 2024 by Viviana, Hotel Management
Dear Shantel, Thank you for your feedback! We're delighted to hear that you found our property and staff wonderful. However, we apologize for the inconvenience caused by the broken sofa sleeper and the limited amenities outside the property. Your experience is important to us, and we will address these issues to ensure a more comfortable stay for future guests. We hope to have the chance to welcome you back!Best Regards,Viviana Catacora - Haus Experience Manager
by A verified traveler
Posted 22 Oct 2024
We had our grandkids with and they had a blast, it was a amazing 2 bed with loft. Lots of room . Kitchen had plates, solverware, etc, fridge and microwave
Comment from Hotel Management
28 Oct 2024 by Viviana, Hotel Management
Dear Terry, Thank you for sharing your experience! We're so glad to hear that you and your grandkids had a wonderful time here. It's great to know that the kitchenette amenities added to your convenience. We hope to welcome you and your family back for more amazing memories in the future!Warmly, Viviana Catacora - Haus Experience Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Viviana, Hotel Management
Dear Lisa,Thank you for taking the time to rate us! We hope to welcome you back for another amazing stay. Warmly, Viviana Catacora - Haus Experience Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Viviana, Hotel Management
Dear Jose, Thank you for taking the time to rate us! We hope to welcome you back for another amazing stay.Best Regards,Viviana Catacora - Haus Experience Manager
by A verified traveler
Posted 14 Oct 2024
Property was nice and quiet. But i tried to contact the number that they give for help. There was no response. Heater in my room was not working.
Comment from Hotel Management
16 Oct 2024 by Grant, Hotel Management
Dear Pravesh,Thank you for sharing your feedback with us through our survey. We sincerely apologize for your experience with the lack of response from the Front Desk. Your insights are invaluable, and we are actively working to address these issues to enhance our guests’ experiences.If you have any further thoughts or if there's anything we can do to make it right, please don’t hesitate to reach out. We appreciate your input and hope to have the opportunity to welcome you back in the future.Best regards,Grant - Director of Rooms
by A verified traveler
Posted 12 Oct 2024
Fantastic. Rooms were great, comfy beds. Amazing location. Good range of restaurants and cafes nearby, also a decent range of shopping options.
Comment from Hotel Management
13 Oct 2024 by Viviana, Hotel Management
Dear Jordan, Thank you for your amazing review! We're thrilled to hear you had a great time with us.We hope to welcome you back for another amazing stay. Warmly, Viviana Catacora - Haus Experience Manager
