Ratings based on 294 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Doves is a beautifully appointed spacious room. Breakfast excellent. Staff very friendly and helpful. Great stay in a nice location
Comment from Hotel Management
3 Nov 2024 by Team Close , Hotel Management
Thank you for your wonderful feedback. We are so pleased that you enjoyed all aspects of your stay.
by A verified traveler
Posted 31 Oct 2024
Hotel and room were superb with plenty of character. Hotel's central location was good for shops and walking routes. Breakfast and dinner were very good. Would stay again.
Comment from Hotel Management
3 Nov 2024 by Team Close , Hotel Management
Thank you for your wonderful feedback. We look forward to welcoming you again.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Team Close, Hotel Management
Thank you for staying with us.We appreciate your feedback!
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Team Close, Hotel Management
Thank you for staying with us.We appreciate your feedback!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Team Close, Hotel Management
Thank you for staying with us.We appreciate your feedback!
by A verified traveler
Posted 12 Sep 2024
We felt welcome in this beautiful and charming hotel.
Comment from Hotel Management
12 Sep 2024 by Team Close, Hotel Management
Thank you for staying with us.We appreciate your feedback!
by A verified traveler
Posted 31 Aug 2024
A treat for my husband’s birthday. We live approximately 15 miles from Tetbury but our friends had stayed at The Close and had recommended it. We weren’t disappointed. On arrival our room wasn’t ready but we were early so weren’t expecting it to be. We happily went for an explore of the town and had a spot of lunch at a nearby eatery. I then received a phone call to say that our room was ready. Excellent customer service to say the least. Our room was spacious and very comfortable and looked out onto the beautiful garden at the back of the property. They had also provided a birthday card for the birthday boy. The facilities in the room were excellent with a generous tea tray with an array of teas coffees and flapjack and chocolates. The bathroom was full of molton brown toiletries and had plenty of fluffy towels and a free standing bath and shower with room for two. We had dinner in the grand restaurant which was wonderful. Only let down was that they forgot our order of new potatoes but this was rectified quickly and the waiter could not have been more apologetic. Breakfast was high quality with a good choice of things to keep you going until your a la carte choices arrive. We would love to go back and would recommend the hotel to anyone we know. Tetbury is also a wonderful location full of quirky shops to explore.
Comment from Hotel Management
1 Sep 2024 by Team Close, Hotel Management
Hello Linda,Thank you for your wonderful feedback. We are so pleased you enjoyed your stay. We hope to welcome you again soon. Regards,
by A verified traveler
Posted 22 Aug 2024
Really great stay at the Close Hotel. Large, comfy bed (we were in the Gallery room) and bath filled up really quickly. The hotel accommodated an early check in and late check out for us (£20 each). The garden at the rear of the hotel is really cute and doesn’t look as though it would be in the centre of room. Good food though service a little slow in the restaurant. Quite expensive restaurant bill.
Comment from Hotel Management
23 Aug 2024 by Team Close, Hotel Management
Thank you for staying with us.We appreciate your feedback!
by A verified traveler
Posted 28 Jul 2024
A fabulous hotel with an amazing garden area a little gem with great staff
Comment from Hotel Management
31 Jul 2024 by Team Close, Hotel Management
Hi Philippa. Thank you for your wonderful feedback. We are so pleased you enjoyed your stay. We hope to welcome you again soon. Regards
by A verified traveler
Posted 21 Jul 2024
Hi ,
Beautiful building in a beautiful small Cotswolds town .
We really enjoyed our stay here ! So don’t get me wrong .
Very central to Tetbury and with enough good shops , bars , restaurants and pubs nearby .
Lovely staff , gorgeous rear garden , big and well cleaned rooms and good breakfasts .
Free parking is also a big plus .
Great bar and front lounge area .
Only SMALL negatives were ;
No full length mirror in room .
No fridge in room .
Only a half length wardrobe.
No safe in room . ( unless we missed it ? )
Not an easy issue to deal with in an historic building but poor sound insulation between rooms , particularly a room above yours ( our room could easily have absorbed another four inches of sound insulation on the ceiling and another layer of carpet underlay in the room above would have helped . Toilet refilling noise also needs reducing .
I really do feel for the owners on all of these minor points being in such a stunning building as otherwise it is gorgeous , I only make comments in order to help make the small improvements that would make an establishment more exceptional but there was a slight and fluctuating odour of what I took as ‘ bins ‘ over our three day stay to the rear of the hotel .
It’s odd as when I went out to the bin shed I could not smell anything so , possibly from a neighbouring property ?but may be depending on the direction of the wind but did not disappear over three days so definitely needs experiencing and eradicating . Thank you
Comment from Hotel Management
25 Jul 2024 by Team Close, Hotel Management
Thank you for your very useful feedback. I have forwarded onto our Management Team for review and action. Regards
