Ratings based on 359 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Eliana, Hotel Management
We are delighted to hear you enjoyed your stay. We look forward to hosting you again in the future.
by A verified traveler
Posted 28 Sep 2024
We stayed there the night before early flight out of Marco Polo airport. Super convenient location. Restaurants nearby. Staff were very. Wry helpful and responsive and the place is wry nice. Impressed with high tech basically contact free and environmentally responsible environment. Highly recommend
Comment from Hotel Management
29 Sep 2024 by eliana, Hotel Management
Thank you for your wonderful reviewAttention to the environment and making our guests' stay comfortable are our priorityWe hope to receive you on a future occasion
by A verified traveler
Posted 9 Sep 2024
Enjoyed my stay
Comment from Hotel Management
9 Sep 2024 by eliana, Hotel Management
Thank you for your lovely review
by A verified traveler
Posted 22 Aug 2024
I simply love the overall experience
Comment from Hotel Management
28 Aug 2024 by eliana, Hotel Management
Thank you for the wonderful reviewWe hope to welcome you again as our welcome guests
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by eliana, Hotel Management
Thanks for the wonderful reviewWe hope to welcome you again
by A verified traveler
Posted 11 Aug 2024
The landlady is very kind and professional, and the accomodation is truly lovely. However, we found cleanliness can be improved: there were clumps of human hair between the bed sheets, and our son had an asthma-cough attack overnight, which eased leaving the room.
Comment from Hotel Management
13 Aug 2024 by eliana, Hotel Management
Dear MadamThe sheets are delivered by the laundry perfectly clean and perfumed.If there really were hairs in the clean sheets, the cleaning staff, always very efficient, given the high reviews for the cleanliness, would have replaced them and sent them back to the laundry.We are sorry if your son had an asthma attack, certainly not due to the hair you reported, but we do not see that you willingly left the room since you left about 30 minutes after the check out time, urged by the staff.A score in a review can make a difference for a team of people who work seriously, think about it next timeThank you
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by eliana, Hotel Management
Thanks for the great reviewWe are always happy to make our guests' vacation enjoyable
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by eliana, Hotel Management
Thanks for the nice reviewMaking our guests' vacation a pleasant experience is our goal
by A verified traveler from San Antonio
Posted 25 Jul 2024
Love this place! Great room, location and staff. Beautiful decor, clean, coded entrance, walking distance to good eating, parking right on site. Elevator access to room available. Highly recommend!
Comment from Hotel Management
13 Aug 2024 by eliana, Hotel Management
Thank you for the nice reviewMaking our guests' vacation a pleasant experience is our goalWe hope to welcome you again on a next trip to Venice
by A verified traveler
Posted 25 Jul 2024
Very nice room. Good location with nice restaurants nearby. Staff very friendly and helpful.
Comment from Hotel Management
13 Aug 2024 by eliana, Hotel Management
Thanks for the great reviewWe are always happy to make our guests' vacation enjoyable
