Ratings based on 955 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Was ok. Had to walk a bit for food. Not the safest. Room was decent but not the cleanest and quite old looking.
by A verified traveler
Posted 25 Nov 2024
We loved the room, which is undoubtedly the most important part. With that being said.. upon arrival we walked into the Check-In area and the desk clerk was loudly arguing with another employee. The argument persisted for 10 minutes and we werent acknowledged until it was over. The check-in process was easy for us, but the hotel lacked professionalism.
by A verified traveler
Posted 25 Nov 2024
The cleanliness was overall ok, except, there were bugs all over. The staff mentioned it was common of the region; however. They could’ve warned us. Also, adjacent room guests had their alarm go off at 3 am for about 10 min and played loud music till 5 am. Front desk staff (Mr. Osvaldo) was very unfriendly, rude, and has no sense of customer service. I would never even consider staying at this place nor would I recommend it to anyone. Just plain awful.
by A verified traveler
Posted 15 Nov 2024
We enjoyed both our stays . Room was very clean and fresh . Staff very pleasant and helpful
Comment from Hotel Management
28 Nov 2024 by vr, Hotel Management
Dear Guest,thank you for your review!Best regardsChiara
by A verified traveler
Posted 15 Nov 2024
We enjoyed our stay very much . Very clean and staff very pleasant and helpful .
Comment from Hotel Management
28 Nov 2024 by vr, Hotel Management
Dear Guest,thank you for your review!Best regardsChiara
by A verified traveler
Posted 12 Nov 2024
I was amazed at how nice this hotel was, was not expecting it to be so nice for the price we paid. From the staff to the rooms, and the breakfast. Extremely close to the airport. Everything was excellent.
Comment from Hotel Management
13 Nov 2024 by vr, Hotel Management
Dear Guest,thank you for you review.Best regardsChiara
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by vr, Hotel Management
Dear Guest,thank you for you review.Best regardsChiara
by A verified traveler
Posted 9 Nov 2024
They were friendly and the dinner option at the nearby hotel was great. The shuttle driver was wonderful
Comment from Hotel Management
13 Nov 2024 by vr, Hotel Management
Dear Guest,thank you for you review.Best regardsChiara
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
13 Nov 2024 by vr, Hotel Management
Dear Guest,thank you for you review.Best regardsChiara
by A verified traveler from Durham
Posted 8 Nov 2024
Very helpful staff. Nice garden. Great breakfast.
Comment from Hotel Management
13 Nov 2024 by vr, Hotel Management
Dear Guest,thank you for you review.Best regardsChiara
