Ratings based on 972 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Great breakfast, friendly front desk staff
Comment from Hotel Management
28 Nov 2024 by GM, Hotel Management
Dear Kerry,Thank you for taking the time to share your feedback about your recent stay at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We're delighted to hear that our breakfast and friendly front desk staff made a positive impression on you. Our team strives to provide a warm and welcoming atmosphere for all our guests, and your comments affirm their efforts. However, we noticed your rating was not up to our usual high standards. If there were any areas where we fell short, we would be grateful to learn more so we can improve. Your experience matters to us and we value your insights. Please feel free to reach out to us directly with any additional comments or suggestions. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 22 Nov 2024
everything was nasty spiders in room
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Jermale,We sincerely apologize for the experience you had during your stay with us at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We understand your discomfort and it's disheartening to hear that we did not meet your expectations this time. Please be assured that we take all feedback seriously and our guests' comfort and satisfaction are our top priorities.We appreciate you bringing this matter to our attention and we will strive to ensure it does not happen again. We are currently working closely with our housekeeping team to reinforce our high standards of cleanliness and pest control. We hope that you will give us another opportunity to serve you better and provide the quality experience that we are known for.Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Nahom,Thank you for taking the time to rate your stay at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We are thrilled to see that you've given us a 5-star rating! Although you didn't leave a written review, your rating speaks volumes about your experience with us and we couldn't be more pleased.We continuously strive to provide our guests with exceptional service and it's always encouraging to know when we've succeeded. We hope you enjoyed your time in New Orleans and look forward to welcoming you back to our hotel in the future. Your satisfaction is our top priority and we will continue to work hard to ensure we meet and exceed your expectations.Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 19 Nov 2024
The entire building loss power. Sheets stained. Towels were dingy and old. Cigarette Smoke from room next door penetrated the walls. All night doors were opening and closing, vehicles starting up and leaving; music coming through the walls
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Genia,We are sincerely sorry to hear about your experience during your recent stay with us at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We deeply regret that your stay did not meet your expectations and that you had to endure inconveniences such as the power loss, room cleanliness, and noise disturbances. We assure you that these are not the standards we aim to provide to our valued guests.We appreciate you bringing these issues to our attention. Your feedback is extremely valuable to us as it allows us to identify areas where we can improve. We are already working diligently to address the issues you've mentioned. We hope you will give us a chance to redeem ourselves and show you the high-quality hospitality we strive to provide to every guest, on your next visit to New Orleans. Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 18 Nov 2024
Le personnel de l'acceuil sont gentils et courtois!
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Ousseynou,Thank you for taking the time to share your experience at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We are glad to hear that our front desk staff were able to provide you with kind and courteous service, as we strive to create a welcoming and pleasant environment for all our guests.We appreciate your feedback as it helps us improve our services. We are committed to providing an exceptional experience to our guests and your insights will play an integral role in our ongoing efforts to enhance our services. We hope to have the opportunity to exceed your expectations during your next stay with us.Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 18 Nov 2024
Very huge, nice an clean.but my room had a very bad smell iwait for them to come take care of it an nobody came.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Jessica,Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We are pleased to hear that you appreciated the size and cleanliness of our hotel. However, we regret to learn about the issue you encountered with your room's odor. We sincerely apologize for any inconvenience you experienced and for our team's oversight in promptly addressing your concern.Your feedback is essential to us as it allows us to continually improve our services and guest experience. We have taken note of your comments and will ensure our team is aware so that we can better serve you in the future. Once again, we appreciate your review and hope to have another opportunity to provide you with a more enjoyable stay.Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 15 Nov 2024
to be cleaner, no amenities, no toiletry
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Ilia,Thank you for taking the time to provide feedback on your recent stay at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We sincerely apologize that your experience did not meet your expectations; our goal is to provide a clean, comfortable environment with all the amenities our guests need to feel at home.We appreciate your comments regarding cleanliness and toiletries, as they help us identify areas where we can improve. Please rest assured that we are taking your feedback seriously and will use it to guide our future efforts. We hope that you will give us another opportunity to provide you with the exceptional service and accommodations we strive for.Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 14 Nov 2024
I don't know where to start so much that no one should go there above $25 and even then, a mold smell hidden by a good smell that after 1 hour we had to ask for another room, the disgusting carpet, the ceiling, the bathroom, no fridge, no microwave, no hangers, body deodorant old customer... new room a little better but mold smell every time the A/C works, pieces of ceiling fall... stupid staff, mediocre breakfast and no coffee after 8:40 but suppose stop at 9:00 !! a horror!!!
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Eleanore,We truly apologize for the less than satisfactory experience that you had during your recent stay with us. We understand that our facility did not meet your expectations and for that, we are deeply sorry. We take your feedback very seriously and we want to assure you that we are committed to providing a superior guest experience.We have noted your concerns regarding the room condition, amenities, and breakfast service. Our team is already working on these issues to ensure they are addressed promptly. We appreciate your patience in this matter and your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to provide you with the exceptional experience that our guests usually enjoy.Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear Jose,Thank you for taking the time to rate your stay at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We're glad you chose our hotel for your visit and we appreciate your feedback, even though no specific details were provided. Your rating is valuable to us as it helps us understand where we stand in terms of guest satisfaction.We aim to provide our guests with excellent service and comfortable accommodations, and it appears we may have fallen short during your visit. We would love to hear more about your experience, if you choose to share. Please feel free to contact us directly with any further comments, concerns, or suggestions you wish to share. We would love to make your next stay with us a more enjoyable one.Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna
by A verified traveler
Posted 13 Nov 2024
It was a “nonsmoking” room but the moment you opened the door you were hit with the smell of smoke. Restroom tub and sink were filled with yellow stains. All night we could hear noises from behind the fridge and TV stand, we think it might have been rats but were too scared to check. Breakfast was very limited.
Staff that helped with checkin and checkout were super nice
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear Ariana, We appreciate you taking the time to share your experience at La Quinta Inn by Wyndham New Orleans West Bank / Gretna. We deeply regret to hear about the issues you encountered regarding the smell of smoke in a non-smoking room and the cleanliness of the restroom. Your comfort and satisfaction are of utmost importance to us and we sincerely apologize for any discomfort caused. We also take your feedback about the noises and limited breakfast offerings very seriously. Please be assured that we are taking immediate steps to investigate and address these concerns. We are pleased to hear that our staff provided you with excellent service during check-in and check-out. We sincerely hope that despite the issues, you will give us another chance to provide you with a better stay in the future. Warm Regards,Guest Relation ManagerLa Quinta Inn by Wyndham New Orleans West Bank / Gretna.
