Ratings based on 610 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The staff were very nice and rooms were lovely.
by A verified traveler from Clarks Hill
Posted 22 Oct 2024
I felt safe in area of Hotel. Staff was very cordial.
by A verified traveler
Posted 29 Sep 2024
Me and my family enjoyed our stay! The staff was very nice! The room was clean!
by A verified traveler
Posted 4 Sep 2024
Our experience was a complete nightmare. I had reserved a specific suite for the night, as my wife, our elderly dog, and I were coming into town for my wife's sister's wedding. Wanting to confirm everything, I called ahead, and during the call, they asked if I required an ADA room. I informed them that I didn’t. Because of this, Joe told me he was giving our suite away to a Diamond member, leaving us with nowhere to stay. We had driven in from out of town, and if I hadn’t called, we would have shown up to find out last minute that we had no room. Joe made no effort to contact us beforehand. His only offer to "make up" for this situation was free breakfast. I’m still in shock at how poorly this was handled, especially after I explained our situation, the long drive, and the fact that we had our elderly dog with us. Joe showed zero concern and gave our suite away regardless. I'm utterly disappointed. If Joe is a manager at this property, I worry for your business.
by A verified traveler
Posted 1 Sep 2024
Surprised by some of the negative reviews. We found this hotel clean and well kept. Nice, helpful staff. No issues at all.
by A verified traveler
Posted 27 Aug 2024
Great location downtown.
by A verified traveler
Posted 26 Aug 2024 on Travelocity
Did not realize we where right next to indiana state. Strangely quite.
Drag strip runs on the streets in front of hotel. Tad bit noisy
by A verified traveler
Posted 26 Aug 2024 on Travelocity
Great location but a tad bit noisy at night on weekends. There wasn't and body jel in the shower...bummer.
by A verified traveler
Posted 22 Aug 2024
It was clean and staff were great
by A verified traveler from Torrance
Posted 29 Jul 2024
Convenient and good parking
