Ratings based on 564 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westminster
Posted 24 Nov 2024
We stayed in an upgraded King Room with seating area. It was wonderful for entertaining friends who were in the hotel at the same time. Highly recommend!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Cathe Pinkston, Hotel Management
William,Thank you for taking the time to leave us a review. We appreciate your business and your feedback! We hope to welcome you back.
by A verified traveler
Posted 18 Nov 2024
very friendly staff
Comment from Hotel Management
25 Nov 2024 by Cathe Pinkston, Hotel Management
Crenia,Thank you for taking the time to review your stay and for recognizing our staff. We appreciate your feedback and hope to see you again.
by A verified traveler from Schaumburg
Posted 3 Nov 2024
I was very enjoyable
by A verified traveler
Posted 27 Oct 2024
Great quiet stay.
by A verified traveler
Posted 11 Oct 2024
Bathroom floor was very dirty/ sticky
Comment from Hotel Management
31 Oct 2024 by Cathe Pinkston, Hotel Management
Crystal,Thank you for taking the time to let us know about your experience. Providing the highest level of hospitality is our number one priority. I sincerely apologize we failed to meet your expectations. Your feedback has been shared with our housekeeping leadership team.We hope you will stay with us in the future.
by A verified traveler
Posted 9 Oct 2024
Excellent customer service
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 6 Oct 2024
They were sold out and we had to get a fan due to our air being brokrn. It was over 80 yesterday so it was unbearable and couldn’t sleep. We booked through you so we couldn’t get a refund or discount.
Comment from Hotel Management
7 Oct 2024 by Cathe P. , Hotel Management
Susanne,I sincerely apologize that the A/C unit in your room had an issue during your stay. I understand that must have been uncomfortable. Providing the highest level of hospitality is our number one priority and I apologize for failing to meet your expectations. A refund has been issued. It is our hope that you will give us another chance to exceed your expectations the next time you are in the area.
by A verified traveler
Posted 16 Sep 2024
The staff was kind and helpful
Comment from Hotel Management
30 Sep 2024 by Cathe Pinkston-General Manager, Hotel Management
Dear Leland,Thank you for taking the time to let us know how we did. I appreciate your feedback and thanks for recognizing our staff. We hope to see you again soon.
