Ratings based on 2,206 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Munich
Posted 17 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Workers blocked entrance to hotel late in evening, toilet wouldn't flush, room smelled, bed uncomfortable,
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello DeAnn,We apologize for any inconvenience you experienced during your stay. We greatly appreciate your feedback and will address these concerns internally. Our team strives to ensure all guests have a comfortable and pleasant stay, and we regret that we fell short in this instance.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Danielle,We're sorry to hear that you did not fully enjoy your stay with us. Please reach out to us with any feedback you may have, so we can address any issues and improve our service for future guests.
by A verified traveler
Posted 12 Nov 2024
Bad service, laundry has limited function.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Luis, We're sorry to hear about your experience. Guest satisfaction is our priority, and we take your feedback seriously. Please feel free to reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 12 Nov 2024
The property is under construction
Our room was under construction
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Marcela, We apologize for any inconvenience caused by the ongoing renovations. Guest satisfaction is important to us, and we appreciate your understanding during this process. Your feedback will be shared with our team for improvement. Thank you for staying with us.
by A verified traveler from Clearwater
Posted 12 Nov 2024
Great stay. Right next to Busch Garden and close to USF. Staff friendly and helpful.
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Mark,We are delighted to hear that you enjoyed your stay with us and found our proximity to Busch Gardens and USF convenient. Our team appreciates your kind words regarding their friendliness and helpfulness during your visit. Your feedback is valuable to us as we continue to strive for excellent guest experiences.
by A verified traveler
Posted 12 Nov 2024
The property was less pleasing than anticipated.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Melanie, We appreciate your feedback and apologize for any inconveniences you may have experienced. Our team continually strives to improve and provide a better experience for all guests. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 12 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Maribel, We appreciate your feedback and apologize for any inconvenience during your stay. Please reach out to our management team for further assistance with your concerns. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Leslie,We are delighted to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic visit.
by A verified traveler
Posted 12 Nov 2024
Property is good for price. Cleaniness is not 10/10, few minor things with sheets, and few outside bugs. However, is it very close to Busch Gardens and many food options. Very nice pool, front desk staff is very friendly !!!
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Angela, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
