Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
central location to many attractions.
Comment from Hotel Management
29 Oct 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear Bo,Thank you for your stay with us and your positive review.We're glad you enjoyed our convenient central location and we hope you had a great time getting around our gorgeous city!Best wishes for your future travels!
by A verified traveler
Posted 13 Oct 2024
great location. classy hotel with excellent breakfast.
Comment from Hotel Management
22 Oct 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear James,Thank you for staying with us and for your great review. It's a pleasure to hear that you enjoyed our central location and our breakfast.I’m very happy to learn that your stay was completely satisfactory, and we hope your visit to our beautiful city was fantastic.We appreciate your trust in our hotel for your holiday, and we hope we get the chance to host you again!Very best of luck in your future travels!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear James,Thank you for your stay with us and your 4/5 review. We're glad that you found the hotel to be satisfactory and thanks for having trusted us with your holiday accommodation.We hope you had a lovely time in our beautiful city.All the best of luck in your future travels!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear Marc,Thank you for your stay with us and your positive review. We're glad that you found the hotel to be satisfactory and thanks for having trusted us with your holiday accommodation.We hope you had a lovely time in our beautiful city.Best of luck in your future travels!
by A verified traveler
Posted 30 Sep 2024
Everything was okay. Housekeeping took all day to get to clean room, and only re-made bed. Older style building. Breakfast was adequate.
Comment from Hotel Management
1 Oct 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear Cherylea,Thank you for your stay with us and your review. I'm really sorry to read that we left you disappointed overall. Thank you for bringing the slow cleaning to our attention and we hope that you had a lovely time in our wonderful city nonetheless.All the best of luck in your future travels!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear Jeremy,Thank you for your stay with us and your 5/5 review. We're glad that you enjoyed everything fully at the hotel and thanks for having trusted us with your holiday accommodation.We hope we get the chance to host you again some day!Best of luck in your future travels!
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear Ehsan,Thank you for your stay with us and your review. I'm really sorry to read that we left you disappointed overall. Thank you for taking the time to leave your feedback and we hope that you still had a pleasant time in our lovely city nonetheless.Best of luck in your future travels!
by A verified traveler
Posted 21 Jul 2024
Knowing that we'd be visiting in the midst of summer, we specifically sought out hotels that offered air-conditioning. Carat Boutique was one of those hotels, but we should have known something was up when we walked in the room to find a lonely oscillating fan in the middle of our "air-conditioned" room.
No matter how we adjusted it, our AC didn't want to push out air that was anything but marginally cooler than the 35 degree weather. We told the front desk multiple times, and they just insisted it "should be working" without checking or offering a replacement room. We spent two sweaty nights sleeping in our underwear on top of the sheets.
Though it wasn't all bad (the location is excellent and the drink bar/breakfast amenities are also good) and our friends who came on the trip and stayed on other floors (we were on the top floor and thus getting the full brunt of the sun) said their rooms were much cooler, I'd suggest anybody thinking of traveling in summer either A) confirm their room is not on the top floor, or B) look elsewhere.
Comment from Hotel Management
26 Jul 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear brett,Thank you for your stay with us and your review. And I'm sorry for my slow reply.I'm really sorry to read that we left you disappointed on such a crucial aspect of a comfortable stay - the AC.Of course there is an actual AC unit in every room and all public areas of the hotel. Not just an oscillating fan. The rooms do not have fans in them by default, only upon guest request - so I'm really unsure what happened here, but I am investigating.I hope that you still had a good time overall in our lovely city and I wish you the best of luck in your future travels!
by A verified traveler
Posted 6 Jul 2024
Great location, walk to many tourist areas. Great breakfast and renovated rooms.
Comment from Hotel Management
7 Jul 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear Lorri,Thank you for your stay with us and your great review. We're glad that you enjoyed our central location and the breakfast! And thanks for the positive feedback about the rooms!I'm really delighted to read that you found everything to be fully satisfactory and we hope you had a fab time in our lovely city!Thanks for having trusted us with your holiday accommodation and we hope we get the chance to host you again some day!All the best of luck in your future travels!
by A verified traveler
Posted 4 Jun 2024
Excellent location. Friendly and helpful reception (thanks Botund). Safe, very clean, comfortable. Yes, the pillow is too large, and they give you one that is too small! lol! The breakfast was much better than expected with a wide choice of hot and cold items. The pastries were particularly delicious. Such easy access from airport with the 100E AirPort Express bus 2 minutes away. Would definitely choose again.
Comment from Hotel Management
5 Jun 2024 by Michael Rodbourne - General Manager, Hotel Management
Dear Laurel,Thank you for your stay with us and your positive review and recommendation. We're glad that you enjoyed our central location and the breakfast! And thank you for the kind words about our staff and Botond in particular. You must have caught him on a good day :)I'm really delighted to read that you found everything to be fully satisfactory and we hope you had a lovely time in our wonderful city!Thanks for having chosen us for your holiday accommodation and we do hope we get the chance to host you again some day.Wishing the best of luck in your future travels!
