Ratings based on 295 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2023
When I booked this room, I thought it was a good deal because it was Teresina - the description and other ratings led me to believe it would be nice. Turns out it was a "good deal" only because it was a barely livable, rundown hotel. The staff were pretty good - they didn't come to clean the room every day as expected, but when I asked them to, they got it done. The parking attendant opened the gate late at night to let us in without having to get out and go to reception. When I asked, I was able to get an upgraded room for the difference in price...not that the "upgrade" was very noticeable, aside from having more space. Despite having a hot AND cold water knob, the temperature of the water was pretty much the same either way...and the extra room attached had no AC, so it wasn't very useful. The free breakfast was worth every penny, but I can't say much beyond that. At least the door lock and toilet were functional in the upgraded room... Bottom line is you can save a lot of money here if you want a minimal housing experience...if you're not a minimalist, look elsewhere.
Comment from Hotel Management
24 Jun 2023 by Lisa, Hotel Management
We are sorry to disappoint you, Kenton! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa
by A verified traveler
Posted 31 Jan 2023
Hotel velho e mal cuidado, atendimento péssimo so limpa o quarto quando insiste e nunca troca os lençóis.
Sempre tem vaga e é barato para pegar os desavisados
Comment from Hotel Management
7 Feb 2023 by Eva, Hotel Management
Olá, Sergio! De acordo com o feedback, parece que sua estadia conosco não esteve à altura, no entanto, vamos melhorar nossos serviços com nossos esforços contínuos. Dê-nos outra oportunidade e nós garantiremos que você experimente o conforto e a hospitalidade pelos quais somos conhecidos. Esperamos recebê-lo em breve :) Cumprimentos, Eva
by A verified traveler
Posted 10 Sep 2022
by A verified traveler
Posted 1 Aug 2022
Limpeza a desejar, as condições estão antigas, podiam ser atualizadas. A piscina estava horrível, sem condições de entrar na água.
Comment from Hotel Management
20 Aug 2022 by Ammy, Hotel Management
Olá, lamentamos ter descoberto que a sua experiência connosco não foi agradável. Iremos certamente trabalhar no seu feedback para lhe proporcionar a melhor experiência possível da próxima vez. Cumprimentos, Amelia.
by A verified traveler
Posted 9 Dec 2020 on Hotels
Gostei do transfer para e do hotel.
Quarto confortavel.
Bom café da manhã.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. Our team is dedicated to ensuring a comfortable and enjoyable experience for all our guests.
If there is anything specific that you would like us to address, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to assist you further.
Warm regards,
Team OYO
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
8 Oct 2024 by Lisa, Hotel Management
Hey, Paulo! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Tim, Hotel Management
Thanks for your kind and lovely words, Caroline! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Joey, Hotel Management
Hi, Paulo! Thank you for sharing your feedback with us. We will work even harder for complete satisfaction on your next stay. Regards, Joey
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Joey, Hotel Management
Hi, Carlos! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
