Ratings based on 305 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Hotel is clean and great location.
Needs coffee maker, drinking water, walking ramp within facility.
Comment from Hotel Management
4 Oct 2024 by ., Hotel Management
Thank you for your comments, they help us a lot to improve the service.
by A verified traveler
Posted 21 Sep 2024
El clóset no estaba funcionando y la pantalla tampoco
Comment from Hotel Management
21 Sep 2024 by ., Hotel Management
Lamentamos los inconvenientes presentados, nuestros colaboradores siempre están en la mejor disposición para apoyarlos.Agradecemos sus comentarios y los tomaremos muy en cuanta para mejorar el servicio.
by A verified traveler
Posted 18 Jul 2024
Close to the Main Street. Easy to find.
Comment from Hotel Management
18 Jul 2024 by ., Hotel Management
Thanks for your comments
by A verified traveler from reseda
Posted 11 Jul 2024
Comment from Hotel Management
2 Aug 2024 by ., Hotel Management
Gracias por su puntuación
by A verified traveler
Posted 11 Jul 2024
Necesitan capacitar más al personal ,cuando llegue al le dije que me había dado cuenta que en su hotel era VIP lo que el joven me contestó fue : Que yo buscara el beneficio en Expedía que ellos no tenían que ver nada ,le dije que era mi segunda vez en su hotel , igual no le importo. Al día siguiente al entregar la llave NO me dejaban salir , le pregunté por qué ? Y ella me dijo que hasta que revisaran la habitación, por si acaso hacía faltaba algo , Y por si las toallas estaban sucias o las sábanas , le dije soy viajera frecuente y nunca me habia pasado por algo tan desagradable y humillante.
Comment from Hotel Management
12 Jul 2024 by ., Hotel Management
Sentimos mucho que su estancia no haya sido del todo grata, tomaremos en cuenta los comentarios.
by A verified traveler
Posted 10 Jul 2024
I did not know there was such a nice hotel in Tepoztlan near all the stores and the entrance to the archeological site. I got a good night's sleep and was relaxed and well-rested. I will definitely be returning here in the foreseeable future.
Comment from Hotel Management
17 Jul 2024 by ., Hotel Management
We appreciate your comments, we hope to have your visit again.
by A verified traveler
Posted 17 Jun 2024
El staff es muy amable
Comment from Hotel Management
19 Jun 2024 by ., Hotel Management
Gracias por sus comentarios
by A verified traveler
Posted 21 Apr 2024
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Comment from Hotel Management
22 Apr 2024 by ., Hotel Management
Gracias por su calificación
by A verified traveler from GUADALAJARA
Posted 15 Jan 2024
First, the hotel is near the main square of the town, a block far from the Main Street, that leads you to the best attractions of the town. Is the way to climb the mountain “Tepozteco” and also lots of stores and restaurants. The personal in the hotel are very friendly. They provide only breakfast, which is better than other restaurants and with an amazing view to the mountains. The terrace is quite a good place to have some photos and relax. The hotel have a very good parking lot. But I must say that Tepoztlán is a very difficult town to drive, it have narrow streets and often you get stuck between them. The shower have nice pressure and bathroom with a balcony. I find the hotel a very good discovery.
Comment from Hotel Management
30 Jan 2024 by ., Hotel Management
Thank you very much for your comments
by A verified traveler
Super recomendado
Posted 10 Dec 2023 on HotelsMuy acogedor el lugar, limpio, tranquilo y el personal excepcional, pero lo mejor céntrico todo nos quedó cercas caminando.
Comment from Hotel Management
30 Jan 2024 by ., Hotel Management
Gracias por sus comentarios
