Ratings based on 129 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024 on Hotels
by A verified traveler
Disappointed
Posted 13 Mar 2024 on HotelsWe stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.
Comment from Hotel Management
17 Mar 2024 by Spring Hotel Vulcano&UP, Hotel Management
Dear David,First of all, thank you to take your time to write feedback.We are sorry to know that your stay with us has not met your expectations in some points.Regarding the bedsheets, we work with the same company as last years and we are using the same material as many years ago.About the WiFi, we actually improved our WiFi connection a few weeks ago. Each room has a WiFi router. If you get registered into our hotel APP ‘’Hello Spring Hotels’’ you’ll get connected in your room and pool area.We’re sorry to read that you had issues with the staff, a friendly service is one of our main priorities and we are always working to provide our guests with a wonderful experience.We hope to welcome you again in the near future, so we may have a second to change your mind. Spring Hotel Vulcano & UP!
by A verified traveler
Posted 4 Feb 2024
Excellent hotel.
Rooms Staff & Reception excellent.
Quality of food could be better
Food needs to be served & kept hot.
Comment from Hotel Management
10 Feb 2024 by Spring Hotel Vulcano & UP, Hotel Management
Thank you for your review. We are saddened that our gastronomic selection was not optimal. We strive daily to satisfy the most demanding palates of different nationalities with varied dishes. However, we will take your comments in order to improve. We look forward to welcoming you back on future visits to this your Oasis in Playa de Las Americas. Spring Hotel Vulcano & UP!
by A verified traveler
Posted 14 Jan 2024
Very good breakfast
Comment from Hotel Management
16 Jan 2024 by Spring Hotel Vulcano&UP, Hotel Management
Dear Marco,It was a pleasure to receive your positive comments, especially about our breakfast buffet service. We are glad to hear that you enjoyed it very much. Ensuring the comfort of our guests is a top priority, so we are especially pleased to hear that you were satisfied in this regard.We hope to see you again very soon in our hotel!Kindest regards,Spring Hotel Vulcano&UP! Team
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
14 Jan 2024 by Spring Hotel Vulcano, Hotel Management
Dear Anthony,Thank you for giving us a score of 10 out of 10.Best regards,Spring Hotel Vulcano & UP!
by A verified traveler
Posted 10 Jan 2024
Very good. Nice surroundings
Comment from Hotel Management
11 Jan 2024 by Spring Hotel Vulcanoo, Hotel Management
Dear Erik Andersson,Thank you for giving us 5 stars.We look forward to welcoming you on your next visit.Best regards,Spring Hotel Vulcano & UP!
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
7 Feb 2024 by Spring Hotel Vulcano & UP, Hotel Management
Dear Chelsea,Thank you for giving us 5 stars.Best regards.Spring Hotel Vulcano & UP!
by A verified traveler
Great environment not so great service
Posted 3 Dec 2023 on HotelsThe hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
Comment from Hotel Management
8 Dec 2023 by Spring Hotel Vulcano&UP, Hotel Management
Dear Mr. Dawn,First of all, thank you for taking the time to write this review.We are glad to hear that you enjoyed the hotel in general and especially your room and the pool area.Regarding your comments about the reception and our staff, please note that at no time have they ever made fun of you or any of our guests. They would only try to explain how the APP works (it is true that it can be a long process) but this way we make sure that they have all the information about the hotel in their hands.The other point to comment on is the cleanliness of the rooms, since on the bedside table next to your bed, you have a card and in the event that you want the sheets changed, you should leave it on the bed so that our Housekeeping department knows that they want to change the sheets. It is as simple as leaving the card on your bed. If you would like a more thorough cleaning during your stay, you can also request this at reception.Finally, as for queuing for water in the restaurant, it will depend on the time of day you arrive. There are always times when there are more customers and that is why there can be queues, however, you can also call any of our waiters who will be happy to help you at any time.That said, we would like to thank you again for your comments so that we can improve as much as possible to ensure the best service.Best regards,Spring Hotel Vulcano&UP! Team
by A verified traveler
Posted 9 Sep 2023
This hotel is lovely but they clearly have a problem with a cockroach infestation which they acknowledged that they were already aware of but are not dealing with properly or seriously enough in my opinion. My own room on the ground floor and my friends room on the 7th floor which was a premium room both had cockroaches and they were running around the swimming pool area too. I think this hotel needs an urgent health and safety inspection and should have its Expedia recommended staus removed until a inspection is passed.
Comment from Hotel Management
12 Sep 2023 by Customer Experience, Hotel Management
Dear Guest, Thank you for choosing us for your recent holiday and for sharing your opinion with other travellers. In reference to the insects, we would like to comment that we are in a sub-tropical area, where in the last few weeks the temperature has exceeded 30ºC and the relative humidity is higher than usual, which are favourable conditions for the proliferation of insects. The hotel takes the appropriate measures to alleviate this situation as far as possible. We carry out periodic and exhaustive fumigations. This problem can occur throughout the building, including the upper floors, as these insects fly. We apologise if this has caused you any inconvenience. We look forward to the privilege of hosting you again in the future. Best regards.
by A verified traveler
Posted 28 Aug 2023
Hired a car and parking was not easy.
Comment from Hotel Management
31 Aug 2023 by Spring Hotel Vulcano & UP, Hotel Management
Dear guest,Thank you for your review !We inform you that we work with an external company so clients can rent a car without any problem if there is availability. We do not have a parking service but clients can park on the street or in the private parking located in front of the hotel.Hope to see you for your next holidays!Best regards from paradise: Spring Hotel Vulcano.
