Ratings based on 992 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Weston super Mare
Posted 23 Nov 2024
Nice room, overlooking pools & sea.! Whole hotel could do with an update, especially the hallways! But very comfortable & convenient for shopping & nightlife !!
by A verified traveler
Posted 17 Nov 2024
No way is this a 4 star hotel!
Comment from Hotel Management
22 Nov 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Martin,Thank you for taking the time to share your feedback.We're disheartened to learn that some aspects of your stay did not delight you. While we're proud of our hotel's upkeep and the overall conditions we maintain, we understand that there's always room for improvement and we take your concerns seriously. We hope you were able to enjoy some of our stimulating water sports, the creative gastronomy at our buffet, and the joyful evening entertainment under the moonlight. Our privileged location in the heart of Playa de las Américas Resort, close to the sea and with amazing views, is the perfect spot for a myriad of activities that encapsulate the essence of the Canary Islands – sunny skies, inviting beaches, and vibrant life.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler from St Cergue
Posted 14 Nov 2024
Location is good.
Comment from Hotel Management
15 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Hussein, Thank you for taking the time to share your review.We are delighted that our location was perfect for your needs.However, we are sorry that not all aspects of your stay met your expectations. We do carry out maintenance whenever necessary to keep our rooms up to date. However, we have noted your comment and will be considering it.We hope we will have the opportunity to see you again in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 10 Nov 2024
If you like a party location this place is for you
Comment from Hotel Management
11 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Aaron, Thank you very much for this kind review of your recent stay.It warms our hearts to hear that our hotel was a perfect match for your love of lively atmospheres. Our team strives to maintain an environment where the fun never sets, much like the eternal spring weather of our beautiful island. We're thrilled that our room amenities met an impressive 80% of your expectations, reflecting the attentive care we put into ensuring a comfortable and rejuvenating stay for all our guests.We look forward to seeing you again soon.Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 10 Nov 2024
It was ok
Comment from Hotel Management
13 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Kathryn, We would like to thank you for this review about your recent experience in our hotel.We're delighted that you appreciated our hotel's location, with its proximity to the vibrant Playa de las Américas and the serene Playa de Troya, offering a symphony of water sports and beach activities that energize the soul. It's heartening to know our team's efforts resonated with you, as we strive to create an atmosphere of joy and dynamism for our guests. The entire team really hope we can welcome you back on a future occasion. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 23 Oct 2024
The property need renovation all look used for a long time
Comment from Hotel Management
25 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Bernard, Thank you for taking the time to share your review.We have noted your impressions regarding the need for renovation and room conditions. While our classic charm is part of the Sol Tenerife experience, we continuously strive for improvement and guest satisfaction. Rest assured, your feedback is a vital part of this process, and we are always seeking ways to refresh and revitalize our offerings.We hope the eternal spring weather and the refreshing dip in our pools added a splash of vitality to your stay, and that our gastronomic offerings provided a tempting array of flavors to delight your palate.We hope we will have the opportunity to see you again in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 17 Oct 2024
Cockroaches in almost every room & area of the hotel. Paper thin walls, could hear everything from the rooms surrounding me, including conversations & very loud in appropriate noises. Loose ceiling panels & poor building construction.
Comment from Hotel Management
17 Oct 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Tyler, We would like to thank you for this review about your recent experience in our hotel.We're overjoyed to hear that our team's service met your expectations, offering warmth and dedication to ensure a memorable stay amidst the delightful ambience of Tenerife's Playa de las Américas. It saddens us, however, to hear about the aspects of your stay that did not meet the high standards we strive to uphold. We take pride in our hotel's upkeep and cleanliness, and while the unique architecture of our buildings is part of our charm, we regret if it fell short of your expectations. Rest assured, we're always on a quest to provide uplifting experiences and tranquil stays for our guests. We do hope the eternal spring weather and serene ocean views were restorative and provided moments of Zen during your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 23 Aug 2024 on Orbitz
Unfortunately this place was poorly managed and not maintained. Would not stay here again. The food options were disgusting.
by A verified traveler
Sol Tenerife is one of the best
Posted 5 Aug 2024 on HotelsThird time staying at Sol Tenerife
Perfect location
Staff are so welcoming
by A verified traveler
Posted 26 Jul 2024
The hotel overall is nice and does the job, cold tap for the shower/bath didn’t work properly, the walls and balcony door block out noise very well but then the front doors are very hollow to the point you can hear the lift at 3am from all the party goers, bit counter productive. The pools are great although many rules such as no diving or inflatables which I can assume is because of the English drunks. The view was amazing being by the ocean front, entertainment was consistent and great and with the access to the seafront through the gate made it very convenient to access the restaurants with out having to go by the Veronica strip. If you want to avoid the noise I’d suggest booking with the oceanfront view and request a room as high as possible in B block.
