Ratings based on 992 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
The property need renovation all look used for a long time
Comment from Hotel Management
25 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Bernard, Thank you for taking the time to share your review.We have noted your impressions regarding the need for renovation and room conditions. While our classic charm is part of the Sol Tenerife experience, we continuously strive for improvement and guest satisfaction. Rest assured, your feedback is a vital part of this process, and we are always seeking ways to refresh and revitalize our offerings.We hope the eternal spring weather and the refreshing dip in our pools added a splash of vitality to your stay, and that our gastronomic offerings provided a tempting array of flavors to delight your palate.We hope we will have the opportunity to see you again in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 17 Oct 2024
Cockroaches in almost every room & area of the hotel. Paper thin walls, could hear everything from the rooms surrounding me, including conversations & very loud in appropriate noises. Loose ceiling panels & poor building construction.
Comment from Hotel Management
17 Oct 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Tyler, We would like to thank you for this review about your recent experience in our hotel.We're overjoyed to hear that our team's service met your expectations, offering warmth and dedication to ensure a memorable stay amidst the delightful ambience of Tenerife's Playa de las Américas. It saddens us, however, to hear about the aspects of your stay that did not meet the high standards we strive to uphold. We take pride in our hotel's upkeep and cleanliness, and while the unique architecture of our buildings is part of our charm, we regret if it fell short of your expectations. Rest assured, we're always on a quest to provide uplifting experiences and tranquil stays for our guests. We do hope the eternal spring weather and serene ocean views were restorative and provided moments of Zen during your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Sol Tenerife is one of the best
Posted 5 Aug 2024 on HotelsThird time staying at Sol Tenerife
Perfect location
Staff are so welcoming
by A verified traveler
Posted 26 Jul 2024
The hotel overall is nice and does the job, cold tap for the shower/bath didn’t work properly, the walls and balcony door block out noise very well but then the front doors are very hollow to the point you can hear the lift at 3am from all the party goers, bit counter productive. The pools are great although many rules such as no diving or inflatables which I can assume is because of the English drunks. The view was amazing being by the ocean front, entertainment was consistent and great and with the access to the seafront through the gate made it very convenient to access the restaurants with out having to go by the Veronica strip. If you want to avoid the noise I’d suggest booking with the oceanfront view and request a room as high as possible in B block.
by A verified traveler
Posted 19 Jul 2024
by A verified traveler
Posted 3 Jul 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024 on Hotels
by A verified traveler
Posted 24 May 2024 on Ebookers
by A verified traveler
Posted 20 May 2024
The whole building was Old and unclean furnitures.
Sliding door was almost Come off. No sealant between frame and glass, it was scary for all of us.
This room was the 2nd time changed after balcony fence was fallen down while we were out. And they changed the room for us.
Not recommended.
by A verified traveler
Posted 12 May 2024 on Ebookers
