Ratings based on 391 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 20 Jun 2024
Cleanliness and friendly attitude of the staff.
by A verified traveler
Posted 13 Apr 2024
My recommendation would be to avoid this hotel. We paid for 5 nights and stayed 1. Where do I start; dated, took 5 minutes for shower to heat up, no heated pool, soviet style architecture, breakfast inedible. Claims to be 4*, would be 2* at most in UK.
by A verified traveler
Great budget hotel in the quieter side of town.
Posted 13 Feb 2024 on HotelsIf on a budget the hotel is great. Not the newest or the best, but overall clean, comfortable and located near the beach and in the quieter side of the town. The breakfast is very varied and it is clear that staff is trying to bring something special around the holidays, but the quality is pretty low, so a suggestion would be to lower the variety, while focusing on quality and taste for smaller choice.
Overall, pretty happy woith the stay.
by A verified traveler
Posted 25 Jan 2024
Very clean and friendly staff, nice pool area and rooms. Wouldn’t recommend eating here.
by A verified traveler
Posted 12 Jan 2024
by A verified traveler
Posted 18 Oct 2023
Top marks for cleanliness and smily and friendly cleaners. Can't be said for the waiting staff and receptionists who d rather bury their heads behind the screen and only do greet when they are prompted. There is certainly a bit of work/training to do there. The food is boring and bland with only minor changes each day, next time I would not go half board but just stick with breakfast only. The hotel rooms are a bit dated but still comfortable. Shower is good, beaches and restaurants closeby, parking ok. Our stay with seaview rooms was tarnished because of builing works right outside towards the sea front- the noise commenced at 7/7.30am every morning. All in all a solid 3* which only doesnt get more because of some of the staff which I hope will be addressed soon.
by A verified traveler
Posted 30 Jul 2023 on Hotels
by A verified traveler
greed paired with unfriendliness
Posted 2 Jan 2023 on HotelsI am staying in hotels 1/3 of my nights and typically don't care about minor flaws, but here they offer a 'four star' accommodation at 260Euro+/n (without breakfast) and what you get is a sparsely furnished single room without even a fridge, coffee maker, toiletries, missing lamps and ages old bathroom installations. As those failed leading to leakage, they made us move to another room, no apologies, no compensation for the inconvenience of having plumbers in your room and having to move all your luggage in the middle of a vacation day. The staff arrogance has stunned us, can't believe they claim a Melia label.
by A verified traveler
On the level
Posted 1 Dec 2022 on HotelsA nice, clean, and cosy hotel in the middle of Puerto De La Cruz.
No hills to climb, nearby the sea an shops.
Breakfast was included, only disappointment ( and not really a complaint) the toasting machine was not working properly.
