Ratings based on 261 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Had a great stay at a great price
Room was extremely spacious had the most beautiful views
Pool was a great size
Fabulous staff will definitely be returning
by A verified traveler
Posted 12 Sep 2024
First of all, don't bring a car here. They have next to no parking in the tightest car park, yet hundreds of rooms.
The view isn't like you'll see in the pictures, the green is all gone, the surrounding areas that were green are brown and dead and wastelandish.
only 1 member of staff was genuinely helpful and kind, an older gentleman, 5 stars to him. The rest of the team were rude and snappy and unbelievably unhelpful.
They don't give you beds, but army cots.
Ignore the silverfish while you stay here, the wildlife was there first...
Oh and for some reason, they painted over their beautiful white building, with a greyish magnolia.
Some very nice restaurants in the local town and everyone there was sweet and helpful, but you'll never meet them because you should never stay here.
by A verified traveler
Posted 28 Jul 2024
I enjoyed the ocean facing view and the calmness. Reception was very helpful and professional.
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by RESERVAS, Hotel Management
Muchas gracias por su valoración, esperamos tenerles nuevamente en nuestro hotel, y mejorar su puntuación. Un saludo,
by A verified traveler
Posted 30 Jan 2024
by A verified traveler
Posted 13 Jan 2024
Hotel has limited parking. May be risky to park outside of hotel grounds even if you are lucky to find something... Rental cars are an easy target.
Busy streets and no where nice walk near the hotel.
The water on the island is no good. Hotel does not provide drinking water except at dinner. You need to go and buy your own.
The smell of smoke is everywhere in this hotel, Had to move rooms as it smelt so bad. Management insisted it was a non smoking room... however they provide ashtrays in the room for guests. No signs anywhere not to smoke. No areas in the outside areas for non smokers. Some people smoking in hallways. This is essentially a smoking hotel and is encouraged..
free bus to the city is fine.. but check times.
Generally this whole area is not great... very heavy traffic and unless you enjoy just sitting on chair in the sun, not much to do.
On a day trip up the mountain by rental car we were robbed. All our documents were taken including passports. Fortunately they took the money and threw the bag in a ditch. We had a "samsung smart tag" in the bag and after 2-3 hours found it with most of the documents left in the bag. Met someone else the same day who was also robbed - damage to their car. researching the internet getting robbed is routine on this island. Be very careful.
We changed our flights to leave asap and will never be back.
Comment from Hotel Management
18 Jan 2024 by Fernando Cejas, director, Hotel Management
Buenos dias Sentimos mucho lo ocurrido al cliente, pero le informamos, que el parking es gratuito y limitado, no tenemos espacio, para 300 o 400 vehículos, cuando se llena el parking, hay que aparcar fuera del hotel , que si hay zonas para aparcar.Con respecto a los olores de tabaco ,todas las habitaciones y zonas comunes interiores son de no fumadores y estan señalizadas, solo se puede fumar en zonas comunes y exteriores. Eso no quita que haya algún cliente que no cumpla las normas establecidas y fume donde no debe, pero eso es muy dificil de controlar. Por lo demás que hay mucha gente y que desgraciadamente le robaron al cliente en una excursión , Sintiendolo mucho ,poco puede hacer el Hotel, salvo atender al cliente , para una solución.Saludos Fernando Cejas.
by A verified traveler
Posted 23 Dec 2022 on Hotels
by A verified traveler from madrid
Posted 13 Feb 2022
Overall hotel was just ok, nothing to highlight
by A verified traveler
Posted 30 Dec 2021 on Hotels
The hotel is on the less touristy side of the island close to Pierto de la cruz. There is a beautiful walking tour on the coast just under the hotel.
The breakfast is quite wholesome but a bit basic.
The view from the room is quite spectacular.
The staff is quite nice and helpful.
The hotel itself is clean but certainly gives you the feeling that it hasn't been refurbished for a while.
by A verified traveler
Posted 24 Dec 2021 on Hotels
The staff was friendly. The hotel was clean and rooms cleaned daily. The beds were not as comfortable as I would like. Our room had a beautiful view, and we never had trouble finding a parking spot.
