Ratings based on 665 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Nice location
Comment from Hotel Management
6 Nov 2024 by Palm Beach Tenerife, Hotel Management
Hi there Sharon,We'd like to say thanks for taking some time to share your feedback.It is great to know that you appreciated our strategic location.We do try to maintain our high standards and are sorry that you experienced anything less during your time with us. Please do not hesitate in making us aware of any issues so that we may have these addressed at the time.We hope you'll pop by and stay with us another time.Take care,Palm Beach Tenerife
by A verified traveler
Posted 27 Oct 2024
Loved out stay lovely spot
Comment from Hotel Management
28 Oct 2024 by Palm Beach Tenerife, Hotel Management
Hi there Marie! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that you found our room cleanliness and amenities to be top-notch, and that the hotel's condition met all your expectations. We're thrilled that the effort we put into maintaining our standards is noticeable and appreciated!We all hope to see you again on your next visit.Take care,Palm Beach Tenerife
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Hi there Louise! It’s great to receive such positive feedback! Thanks for taking the time to share.A high rating is always a great boost for our team.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Palm Beach Tenerife, Hotel Management
¡Hola! ¡Muchas gracias por tus palabras tan amables! Nos alegra mucho que estés satisfecho. Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Ojalá muy pronto podamos volver a darte la bienvenida en Palm Beach Tenerife. ¡Saludos! Palm Beach Tenerife
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Palm Beach Tenerife, Hotel Management
Hey, Oscar! A million thanks for your thoughtful review.It's great to know you had an enjoyable stay, but are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are on top of any issues right away.We hope to welcome you back.Best wishes,Palm Beach Tenerife
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Palm Beach Tenerife, Hotel Management
Buenos días Jameel,Apreciamos que dedicaras un momento para dejarnos tus impresiones.Lamentamos que tu experiencia no haya resultado del todo satisfactoria.Tratamos de contribuir en la medida de lo posible al bienestar de nuestros huéspedes por lo que siempre recomendamos comunicar cualquier problema a nuestro personal para darnos la oportunidad de ofrecerte una solución al momento.Esperamos que nos concedas una nueva oportunidad para ofrecerte una experiencia del todo positiva.Saludos,Palm Beach Tenerife
by A verified traveler
Posted 21 Jul 2024
Room was perfect, quite noisy, but close to beach and nice restaurants. Would recommend.
Comment from Hotel Management
22 Jul 2024 by Palm Beach Tenerife, Hotel Management
Hey, Robert! A million thanks for your thoughtful review.It's great to hear that our proximity to the beach and local restaurants added to the enjoyment of your stay. Our team works hard to ensure our rooms meet your expectations, so we're thrilled you found your room to be perfect. We understand that being close to the nightlife can lead to some noise, and we're sorry if this caused any inconvenience. Our location does mean that the vibrant atmosphere is right on our doorstep, which our guests usually love, but we totally get that sometimes you're after a bit more peace and quiet.We hope to welcome you back.Best wishes,Palm Beach Tenerife
by A verified traveler
Great hotel for all
Posted 16 Jul 2024 on HotelsGreat hotel fpr both famlies, couples and friends. Peter at reception could not help me enough. I asked for a pool and sea view and i received what i ask for and peter made sure i was happy and asked me when i was next down was room ok. Loads of entertainment during the day for kids and adults. Location is great close to everything. Will be returning.
Comment from Hotel Management
17 Jul 2024 by Manager, Hotel Management
Hi there, Thanks for letting us know about your stay.We're thrilled to hear that you enjoyed the pool and sea view from your room and that Peter at reception made sure you were well taken care of. It's always rewarding to see our team's efforts to ensure guest satisfaction being recognized! The variety of entertainment for both kids and adults is something we take great pride in, and we're glad it added to your stay. Plus, our prime location definitely makes exploring the local scene a breeze.We look forward to welcoming you back on a future occasion. Best wishes,Palm Beach Tenerife
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Palm Beach Tenerife, Hotel Management
Hi John,We're glad you took some time to share your thoughts about your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you'll have the chance to stay with us again.All the best,Palm Beach Tenerife
by A verified traveler
Posted 25 Jun 2024
Lovely hotel location great
Comment from Hotel Management
26 Jun 2024 by Palm Beach Tenerife, Hotel Management
Hi there Hayley Jane! It’s great to receive such positive feedback! Thanks for taking the time to share.We're thrilled to hear you loved our prime spot right by Playa de Troya – isn't it just the perfect starting point for a sun-soaked adventure? And it sounds like our team nailed it with the room cleanliness; they'll be over the moon to know their hard work is shining through!We noticed your rating for the hotel condition might suggest there's room for improvement. While we don't have the specifics, rest assured, we're on a constant mission to keep everything top-notch for our wonderful guests like you.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife
