Ratings based on 319 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Perfect location for quiet but also walkable to many areas, views and local atmosphere is very relaxing
Comment from Hotel Management
13 Dec 2024 by Ona El Marqués, Hotel Management
Hi there Marie! It’s great to receive such positive feedback! Thanks for taking the time to share.It's great to hear that our location provided the perfect mix of tranquility and convenience for you, and that the local vibes contributed to a relaxing stay . We're thrilled that you appreciated the cleanliness and condition of our hotel, as well as the amenities in your room. We work hard to make sure our guests have everything they need for a comfortable stay!We all hope to see you again on your next visit.Take care,Ona El Marqués
by A verified traveler
Posted 5 Dec 2024
Parking was busy plus pool was closed but the area is wonderful
Comment from Hotel Management
10 Dec 2024 by Ona El Marqués, Hotel Management
Hi Alan! We're so grateful you took the time to share your thoughts with us It's fantastic to hear that you loved the area; we totally agree that it's wonderful! Sorry to hear about the pool; it had to be closed temporarily for health and safety reasons as explained in the context, but we're glad it was back in action quickly. About the parking, it can indeed get a bit busy, and we appreciate your patience on this matter.We hope to welcome you back.Best wishes,Ona El Marqués
by A verified traveler
Posted 6 Nov 2024
The apartment was very well equipped. There was only 1 air con unit in the apartment which was in the bedroom-that was the only down side I can think of. Beds were comfortable and the balcony was huge. The area was very quiet at night. We always got a good spot by the pool late morning/early afternoon. The staff were all great and very helpful. Pool was a good temperature and inflatables were allowed at certain times. I would stay here again.
Comment from Hotel Management
7 Nov 2024 by Ona El Marqués, Hotel Management
Hi there Jennifer Dawn,We'd like to say thanks for taking some time to share your feedback.We're thrilled to hear that you found our apartments well-equipped and that the beds provided the comfort you needed for a good night's sleep! It's also fantastic to know that the balcony offered you a spacious area to relax and enjoy the quiet evenings. Our team is over the moon to get such positive feedback on their helpfulness and friendliness, and we're glad that the pool temperature was just right for you and that you appreciated the allotted times for inflatables.We hope you'll pop by and stay with us another time.Take care,Ona El Marqués
by A verified traveler
Posted 28 Sep 2024
I loved the peace and quiet of the resort.
All the staff were lovely and friendly and were available to respond to anything we wanted, e.g. car hire, taxi return to the airport, best places to eat. This time of year is wonderfully peaceful and we just lazed around the pool and sat drinking mojitos in the bar.
Comment from Hotel Management
2 Oct 2024 by Ona El Marqués, Hotel Management
Hi there, Thanks for letting us know about your stay.We're thrilled to hear you enjoyed the tranquility of our resort and found our staff to be lovely and friendly. It's great to know our team was able to assist you with services like car hire and local dining recommendations. Lazing around the pool with a mojito in hand sounds like the perfect way to unwind, and we're glad our bar could contribute to that blissful experience.We look forward to seeing you again soon.Best regards,Ona El Marqués
by A verified traveler
Posted 16 Sep 2024
We enjoyed our holiday at Ona el Marques and would recommend it to our friends. The apartment was clean, safe and comfortable. The staff were very helpful and polite.We look forward to visiting there again Judith Gaze
Comment from Hotel Management
17 Sep 2024 by Ona El Marqués, Hotel Management
Hi there Sarah! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that you found our apartments clean, safe, and comfortable - we do put a lot of effort into ensuring our guests feel right at home. Our team will be thrilled to hear they made such a positive impact during your stay; we think they're pretty great too! Looking forward to having you visit us again is the best compliment we could ask for.We all hope to see you again on your next visit.Take care,Ona El Marqués
by A verified traveler
Posted 21 Aug 2024
Spatious 2-storey apartment. There's a balcony on both floors. The upper one offers a nice view of the cliffs and the sea.
The apartment is equipped with everything you might need during your stay (incl. washing machine and kitchenette).
There's a restaurant and a pool area accessible via a tunnel under a (not busy) road.
There are two supermarkets within walking distance.
Playa de los Guios, black sandy beach is about 10 mins walk.
But we liked snorkeling in Charco del amor (about 5mins walk) for its calm water and plenty of sea life.
Parking in the area is a problem during the season.
Comment from Hotel Management
22 Aug 2024 by Ona El Marqués, Hotel Management
Hey, Andriy! A million thanks for your thoughtful review.We're thrilled to hear you enjoyed the spaciousness of our two-story apartment and that the balcony views of the cliffs and sea added to your stay. It's great that you found everything you needed, including the kitchenette and washing machine, right at your fingertips. Our restaurant and pool area are indeed a unique feature, and we're glad you took advantage of the convenient access. Delighted to learn you discovered the local supermarkets and enjoyed the nearby beaches, especially the serene snorkeling spot at Charco del amor.However, we hear you on the parking situation during peak season. While it can get busy, we always encourage guests to use the free public parking nearby and are here to assist with any parking tips you might need for a smoother experience next time.We hope to welcome you back.Best wishes,Ona El Marqués
by A verified traveler
Posted 11 Aug 2024
Perfect for our family holiday. Beautiful setting and helpful staff. Thank you ❤️
Comment from Hotel Management
13 Aug 2024 by Ona El Marqués, Hotel Management
Hi there Rebekah! It’s great to receive such positive feedback! Thanks for taking the time to share.We're thrilled to hear that your family holiday at our hotel was perfect and that you found our staff helpful. Our team always strives to provide a beautiful setting for our guests to enjoy. It's fantastic that you appreciated the cleanliness of your room and the amenities provided – we do our best to ensure everything is spotless for a comfortable stay.We all hope to see you again on your next visit.Take care,Ona El Marqués
by A verified traveler
Posted 10 Aug 2024
These apartments are lovely. They are situated at the top of a VERY steep hill! Cab is only around 4 euros to reach the town. Save your legs....! Pool lovely, reception very helpful, breakfast basic and does the job.
Comment from Hotel Management
13 Aug 2024 by Ona El Marqués, Hotel Management
Hi there Michelle,We'd like to say thanks for taking some time to share your feedback.We're thrilled to hear you loved the apartments and found our pool to be a great spot to relax. It's fantastic that our team at reception made a good impression – they're always on hand to help out!Regarding the steep hill, it sure can be a workout, but as you mentioned, a quick cab ride can save the day and your legs. Plus, it's an excellent excuse to indulge in some extra holiday treats, right?We're glad the breakfast met your needs. It's designed to fuel you up for a day of adventures or chill-time by the pool.We hope you'll pop by and stay with us another time.Take care,Ona El Marqués
by A verified traveler
Posted 7 Aug 2024
Really relaxing stay. Had everything family needed.
Comment from Hotel Management
9 Aug 2024 by Ona El Marqués, Hotel Management
Hi there, Thanks for letting us know about your stay.It's fantastic to hear that you and your family had a relaxing stay and found everything you needed. Our team works hard to ensure that our rooms are spotless and well-appointed, so your 100% satisfaction with room cleanliness and amenities brings smiles all around! We're also delighted that the overall condition of the hotel met your expectations. It's like hitting a hospitality home run!We look forward to welcoming you back on a future occasion. Best wishes,Ona El Marqués
by A verified traveler
Posted 4 Apr 2024
Been coming here for 35 years. Home from home. Love fully equipped kitchen, views and clean and perfect temperature swimming pool.
Comment from Hotel Management
5 Apr 2024 by Ona El Marqués, Hotel Management
Hello Kate, Thank you for positively reviewing your visit.It's fantastic to hear that after 35 years, we still feel like a second home to you. We're thrilled you love the fully equipped kitchen and those stunning views. Plus, knowing that the swimming pool's temperature was just right for you brings a splash of joy to our day! We look forward to maintaining that clean, inviting atmosphere that's kept you coming back all these years.We'd love to welcome you back for another great stay!Cheers,Ona El Marqués
