Ratings based on 67 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Extremely poor management.
Posted 2 Dec 2023 on HotelsExtremely disappointing. Towels, bottled water, teabags, toiletries had to be requested daily from reception!
Breakfast buffet was satisfactory, dinners very mundane. An additional charge for coffee at dinner!
€108 charge for massage by someone who was not a masseuse and arrived ten minutes late for appointment.
Addressed issues with manager who suggested a free wrap in a waterbed on my next visit to Oceano.
I will not be returning!.
Comment from Hotel Management
7 Dec 2023 by OCÉANO Team, Hotel Management
Dear Therese,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please note, however, that your massage was performed by a trained professional and that we offered you a voucher as a gesture of goodwill and didnt charged you for your airport transfer. Your OCÉANO team
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
26 Sep 2023 by Stephanie, Hotel Management
Dear StephenThank you very much for your good rating. Your satisfaction and your appreciation are the greatest motivation for us to fulfil our daily task as hosts with a lot of heart and great commitment. We are already looking forward to your next visit to the OCÉANO Hotel. Sunny greetings from Punta del HidalgoYour OCÉANO Team
by A verified traveler
Posted 9 Oct 2022
Lovely hotel with perfect amenities and great food in Punta del Hildago. Quiet and incredibly relaxing. Staff are amazing
Comment from Hotel Management
24 Oct 2022 by Stephanie, Hotel Management
Dear Ms. Duryea thank you very much for your visit and the excellent evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again. Many greetings from Punta del Hidalgo. Your team from the OCÉANO Health Spa Hotel
by A verified traveler
Posted 8 Apr 2022
Comment from Hotel Management
24 Oct 2022 by Stephanie, Hotel Management
Dear Ms. McKnight thank you very much for your visit and the excellent evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again. Many greetings from Punta del Hidalgo. Your team from the OCÉANO Health Spa Hotel
by A verified traveler
Overall good
Posted 22 Nov 2021 on HotelsIt was fine, the hotel was a bit dated, but overall nice, and the view from the balcony was amazing. The beds where very hard though. Staff was friendly and helpful
Comment from Hotel Management
23 Nov 2021 by Stephanie, Hotel Management
Dear Mr. Jakob
thank you very much for your visit and the good evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again.
Many greetings from Punta del Hidalgo.
Your team from the OCÉANO Health Spa Hotel
by A verified traveler
Posted 9 Nov 2021
Spectacular location; friendly, helpful staff; excellent treatments and facilities; spotlessly clean and safe feeling with delicious food and good, well priced wine. A perfect place to escape and unwind.
Comment from Hotel Management
23 Nov 2021 by Stephanie, Hotel Management
Dear Ms. Felicity
thank you very much for your visit and the excellent evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again.
Many greetings from Punta del Hidalgo.
Your team from the OCÉANO Health Spa Hotel
by A verified traveler
Romantic getaway
Posted 12 Jan 2019 on HotelsAmazing place to relax away from the busy tourist spots. Very calm and easy access to natural pools!
Comment from Hotel Management
16 Jan 2019 by Marco Schubert, Hotel Management
Dear Tanja, thank you veru much for your nice feedback. We are glas you enjoyed your stay with us and hoping to welcoming you back again. Why not tell your friends and others about it on tripadvisor or holidaycheck. Best regards, Marco Schubert, Jefe de Recepción
by A verified traveler
Posted 15 Dec 2018
We had an amazing 3 night stay here! Every aspect of this hotel is commendable, from the spacious suites to the excellent buffet breakfast. We loved the quiet elegant ambience & the beautifully decorated sitting room with the piano. We ate all our dinners in the restaurant which was such a bonus after long days of sightseeing. The food & servers were exemplary.
Comment from Hotel Management
16 Dec 2018 by Marco Schubert, Jefe de Recepción, Hotel Management
Dear Sir or Madam, thank you very much for your nice comment and your positive opinion about the Océano Hotel Health Spa. We are happy you enjoyed your stay with us and would welcome you sharing your opinion with friends and family. Looking forward to welcoming you again in the future.
Recommended
for Everyoneby A verified traveler from Hertfordshire
Very quiet
Posted 1 Oct 2018We have just returned from a week’s stay at the Océano. It was relaxing and the pool area always had sun beds available, nobody leaving towels on them first thing in the morning. One of the main problems though was there was no air conditioning and it was very hot and uncomfortable so we did not sleep well. We asked for a fan but it had very little impact. The pillows were also terrible. The room itself was nice enough with a nice spacious balcony overlooking the pool. If you are wanting to be drinking in the evening in a nice bar area you will disappointed. There isn’t anything going on and we ended up just buying bottles of wine and drinking on our balcony. There was limited choice of restaurants locally, but there were a few to choose from but the food choice was not great. As long as you like fish you’ll have plenty of choice. I do like fish but not every day!!. There is very limited understanding of English locally and in the Hotel so communication was often challenging. Google translate came in handy a few times when out and about. We used the bus a lot, going to Santa Cruz and puerto de la Cruz as they had a lot more shops, bars and restaraunts. Overall we had a nice time and if you are looking for pure rest and not much else it’s perfect. It is a health spa after all but we did not book any treatments as very expensive.
Comment from Hotel Management
4 Oct 2018 by Océano Team, Hotel Management
Buenos días, many thanks for your feedback which will help us for to improve. You are right...it´s a place where you find tranquility. We do have in mind to créate an extra bar during next years renovation period. Hoping to see you somehow again in our hotel. Your team of Océano
by A verified traveler
Posted 27 Jan 2018 on Hotels
Beautiful oceans views from individual balconies. Good breakfast buffet with a changing dinner menu. A little far off the beaten path but very pleasant. A wonderful promenade to walk with restaurants.
Comment from Hotel Management
1 May 2018 by Oliver Suárez Cronauer, Hotel Management
Dear Anonymous,
Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax.
We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff.
Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa.
Best regards,
Oliver Suárez Cronauer
