Ratings based on 182 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Rude restaurant staff, a really noisy hotel with building work going on all day long underneath our balcony
by A verified traveler
Posted 10 Jul 2023 on Hotels
by A verified traveler
Posted 10 Feb 2023
The condition of the hotel interior is dark, shabby and in need of a revamp. Staff lovely & very helpful. Pool area lovely. Food variety poor. Coffee & orange juice unpalatable
Comment from Hotel Management
20 Feb 2023 by Guest Experience., Hotel Management
Dear Grace,Thank you very much for choosing HOVIMA JArdin Caleta during your well-deserved holidays in Tenerife and for your lovely words to our staff.Regarding your comment about our gastronomy offer, we are so sorry to know you didn't enjoyed it that much.In our restaurant buffet we offer every day variety of salads, legumes, vegetables, rice, pasta, pizza, meat, fish, variety of breads, deserts and fruits, so we try to please all the palates.We hope you can give us a second oportunity in the future. We will be glad to receive you back in our hotel.Best regards,Guest Experience.
by A verified traveler
Posted 1 Dec 2022 on Hotels
by A verified traveler
Posted 11 Oct 2022
I think most people will agree the hotel needs an upgrade. It is very dated in certain areas and has loads of potential. There needs to be better information in the dining area for food intolerances, especially gluten free items. The breakfast options were not great, unless you like tinned fruit that looked like it had been opened a couple of days ago and the cold drinks machines were dreadful, just having some fresh juice and bottled water would make a big difference. The hot food at breakfast was luke warm, I think some of the hot plates must have been faulty. The guys in the bar, reception and pool area were doing the best job they could, but with the acknowledgement they are having to deal with outdated equipment.
by A verified traveler
Posted 2 Jan 2022 on Ebookers
Food quality ways below average. Rest great!
by A verified traveler from Portslade
Posted 19 Feb 2020
We loved the value. Good food, location, and staff.
by A verified traveler
Posted 11 Jan 2020
We liked a room with seesite, which was promised. We didn’t get it.
by A verified traveler from Chester
Posted 21 Jul 2019
For a 3 star the hotel is simply amazing just lacks air conditioning they just supply you with a fan. Food was amazing different theme every night and plenty to choose from. You can swap dinner for lunch if your planning a night away which is great.
Downfall all extras go on tab and you pay at the end of your stay and it’s situated in the sticks so if your wanting to go out you have to either walk the hill for the local bus which costs €1.50 or a taxi which varies to where you want to go.
Comment from Hotel Management
23 Jul 2019 by Hotel Manager, Hotel Management
Dear guest,
Thank you so much for this kind review regarding your recent stay with us at HOVIMA Jardín Caleta. We are glad to hear that you enjoyed our variety of food in our buffets. About the air conditioning, we inform you that different categories of rooms are commercialized in this hotel; Superior and Excellence apartments have air conditioning - we apologize for any inconvenience and thank you very much for your understanding.
We hope we will have the pleasure of welcoming you back to the hotel in the near future.
Kind Regards,
Coro/ Hotel Manager
by A verified traveler
Posted 14 Jul 2019 on Ebookers
Comment from Hotel Management
23 Jul 2019 by Hotel Manager, Hotel Management
Dear guest,
Thank you very much for this rating in Expedia Website.
Kind Regards,
Coro/ Hotel Manager
