Ratings based on 93 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by DEPARTAMENTO DE ATENCION AL CLIENTE, Hotel Management
muchisimas gracias por su valoracion.Esperamos verles pronto de vuelta
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by quality department, Hotel Management
we hope to see you soon back
by A verified traveler
Posted 27 Apr 2024
Comfortable and clean apartment with good balcony. No English speaking TV channels and no one advised us what the WiFi code was. Complementary water. No toiletries apart from hand soap. Basic kitchen area was also good, again no washing up liquid. We didn't use the pool or restaurant as we only stayed one night. Staff all very friendly.
Good mercadona supermarket near by with other shops and restaurants.
We would stay again.
Comment from Hotel Management
27 Apr 2024 by quality department, Hotel Management
we hope to see you soon back
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by quality department, Hotel Management
we hope to see you soon back
by A verified traveler
Posted 4 Feb 2024 on Hotels
Good hotel
Comment from Hotel Management
6 Feb 2024 by DEPARTAMENTO DE ATENCION AL CLIENTE, Hotel Management
agradecemos sus palabras y esperamos verles pronto de vuelta
by A verified traveler
Posted 12 Jan 2024 on Hotels
El apartamento no puede estar mejor.,el lugar es muy tranquilo, algo separado del centro,algunos lo preferirán.
Sólo estuvimos una noche de paso, pero excelente en todos los sentidos.
Comment from Hotel Management
13 Jan 2024 by DEPARTAMENTO DE ATENCION AL CLIENTE, Hotel Management
Muchas gracias por sus palabras tan gratificantes y esperamos verles pronto de vuelta
by A verified traveler
Posted 23 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by quality department, Hotel Management
Thanks for your opinion !!!Hope to see you soon back
by A verified traveler
DIRTY, SMELLY, OLD, NO WIFI
Posted 8 Dec 2023 on HotelsThe only thing good I have to say is the staff were friendly but the hotel itself needs to be closed and renovated or deep cleaned because I am just appalled that it is even called a resort. I saw 4 stars and I thought maybe people were talking about a different hotel. On the first day we got there, we arrived late in the evening, we wanted to have a shower and the towels were dirty covered in mould, there were cobwebs everywhere, the toilets looked old with stains that seemed permanent in the bowl, the place just smelt of damp and dust and the food was just bland some things were undercooked and smelt like they have gone off. The so-called gold resort is not available to everyone, you have to be a pro golf player and pay over a 100 euros to go on the court to play a game. The pools smelt like sewage and everywhere was just old and dirty apart dining hall. I would not recommend no matter how cheap they list it for, I didn’t take pics cos I didn’t want that horrible content on my phone. I had to keep asking for clean towels and for them to change our bedsheets. I felt irritated the whole time and could not connect to their Internet and they didn’t do anything to fix it, was told they have been having problems with it for a while and did not provide any solutions
Comment from Hotel Management
11 Dec 2023 by quality department, Hotel Management
we are really sorry that your stay was not as expected and we were really shocked about your comments
by A verified traveler
Relaxing stay
Posted 8 Dec 2023 on HotelsRelaxing stay at this resort, Within walking distance of the beach and with a nice heated outdoor pool,
Comment from Hotel Management
11 Dec 2023 by quality department, Hotel Management
hope to see you soon back
by A verified traveler
Posted 2 Dec 2023
Me and my partner stayed in a self catering apartment with a little kitchenette for a weekend. We didn’t eat or drink at the hotel, so can’t comment on that but the pool area was fine and the apartment was nice enough. The room probably could’ve been cleaner and the kitchen was VERY basic - hob, toaster, microwave, kettle, basic knives, forks and spoons and about 3 utensils. Rightly or wrongly, I was a bit annoyed that there was nothing to wash up with - no dishwasher, sponge or washing up liquid - so we had to buy that for only a weekend stay, but maybe that’s normal for apartments? Also, you can usually rent irons from reception for just a deposit at other hotels but I was told it would be €20 deposit and then you’d have to pay €20 to keep it for the week as they have to order it in, again which was annoying when we were only there for a weekend stay. We also paid for a room with a balcony but instead had a ground floor apartment with a patio - maybe that’s normal and classed as a balcony, but still slightly disappointing. Other than that, the room was modern and nice, just the floors could’ve been cleaner, and it was in a nice location about 7 min walk to Mercadona, about 15 min walk to Las Americas and €7ish taxi back and taxi to the airport cost just under €30 which we ordered at reception when we needed to leave. Reception staff were nice and helpful. Would possibly stay here again if I got it on another cheap deal, but I wouldn’t pay full price for it I must admit.
Comment from Hotel Management
6 Dec 2023 by quality department, Hotel Management
Dear Abigail, we are glad that in general your stay was good and we take note of your comments to try to improve our service