Ratings based on 783 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Neon party was a blast!
Comment from Hotel Management
4 Dec 2024 by Hotel Riu Buenavista Online Reputation Manager, Hotel Management
Dear Alana M.,We wish to thank you for being a lovely guest and making our job much easier.Thank you very much for staying with us.It is very gratifying to learn you had a nice holiday and enjoyed the Riu Parties!We hope to see you again very soon, Alana, and we wish you a brilliant day!Kindest Greetings,Hotel Riu BuenavistaOnline Reputation Manager
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Quiet location
Comment from Hotel Management
29 Oct 2024 by Online Reputation Manager, Hotel Management
Dear Michele,We appreciate your time posting this review.It is great to know that you enjoyed the hotels location.We would certainly like the opportunity to be at your service again.Yours sincerely, Hotel Riu BuenavistaOnline Reputation Manager
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 22 Sep 2024
Very good
Comment from Hotel Management
9 Oct 2024 by Online Reputation Manager , Hotel Management
Dear Felix,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu BuenavistaOnline Reputation Manager
by A verified traveler
Posted 10 Aug 2024
by A verified traveler
Posted 26 Jul 2024
CONS:
I'm very big on food and I just wasn't pleased with meals here. I've eaten at many all inclusive resorts and this was my least favorite.
No beach access (very disappointing)
No late night sports bar
PROS:
Loved the adult only pool. The nightly entertainment was decent. The self serve beer/wine stations were cool.
Comment from Hotel Management
19 Aug 2024 by Hotel Riu Buenavista, Hotel Management
Dear Kiara,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.Sometimes is not easy to meet every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu BuenavistaOnline Reputation Manager
by A verified traveler from Hempsted
Posted 26 Jul 2024
Great saff there something for everyone to do I was not impressed with the taste of the cocktail taste different to there names but you can always find something to drink of your choice. I wish you can place your order by pool side than always have to leave to get a snack or a drink
Comment from Hotel Management
7 Aug 2024 by Online Reputation Manager , Hotel Management
Dear Corretta,Thank you for taking the time out to leave a review!We are glad to hear our service met your expectations and you had a pleasant time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu BuenavistaOnline Reputation Manager
by A verified traveler
Posted 16 Jul 2024 on Hotels
by A verified traveler
Posted 3 Jun 2024 on Travelocity
Todo en la propiedad me gusto gracias
Comment from Hotel Management
14 Jun 2024 by Online Reputation Manager , Hotel Management
Estimado/a MARIA LILIANA PALACIO,Gracias por compartir sus comentarios. Nos complace saber que su estancia con nosotros fue estupenda y que disfrutó de nuestro servicio.Esperamos poder darle la bienvenida pronto de nuevo.Atentamente,Hotel Riu BuenavistaOnline Reputation Manager
