Ratings based on 440 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 7 Oct 2024
I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen.
What could have improved:
Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service.
I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.
Comment from Hotel Management
8 Oct 2024 by Voice of Customer Coordinator, Hotel Management
Dear Francesco,Greetings from Palacio de Isora, a Gran Meliá Hotel!Thank you for reviewing your recent stay.It is heartwarming to hear that you were captivated by our infinity pool's grandeur, the soothing embrace of our Spa by Clarins, and the sheer proximity to the ocean's gentle waves. The dedication of Dieny and Mathias is a shining example of our commitment to service excellence, ensuring that every moment at our resort is steeped in Spanish fervor and warmth. We are truly sorry to learn of the challenges you encountered during the check-in process and the room condition issue. Rest assured, your experience is not reflective of the high standards we strive to uphold, and we are dedicated to ensuring that every guest's encounter with our resort is synonymous with the elegance and exclusivity of Gran Meliá. The RedLevel service is indeed an embodiment of luxury, offering an unrivalled fine dining experience and privacy, yet we understand it may not align with everyone's preferences.We hope we will have the opportunity to see you again in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 1 Oct 2024
Just had a great week at this hotel - beautiful hotel with a great view.
Entertainment was spot on with something different every night, which really bought everyone together.
The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views.
We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday).
All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!)
Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience.
When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive).
This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame.
If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.
Comment from Hotel Management
3 Oct 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms. Fagan, Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.It brings us joy to hear that you appreciated the enchanting views and the diverse nightly entertainment that brought guests together in the spirit of our vibrant culture. We are also delighted that you found tranquility in our hotel's serene areas, complemented by luxurious comfort and the stunning backdrop of our privileged location. Your commendation of our cuisine delights us, as we take pride in offering a blend of international luxury and local gastronomic heritage. However, we regret to hear that certain aspects of our all-inclusive package did not meet your expectations. While we strive to provide a seamless experience, we understand that the nuances of the package and restaurant booking process may have caused you inconvenience. We are dedicated to the continuous refinement of our services and amenities, ensuring that they embody the exclusivity and elegance that Gran Meliá is known for. Our aim is to offer an unrivalled fine dining experience that harmonizes with the intuitive personal service that Spanish culture is celebrated for.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 18 Sep 2024
really nice and peaceful place
Comment from Hotel Management
19 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr. Shaban,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that our dedication to a life well-lived resonated with you, offering a peaceful retreat amidst our sumptuous rooms and state-of-the-art amenities. Your commendation for our room cleanliness and hotel condition reflects our commitment to an environment of elegance and exclusivity. It is our pleasure to know that our service met your expectations, embodying the signature warmth and style of Gran Meliá.We always strive to provide an unrivalled fine dining experience and deeply regret if any aspect did not meet your expectations. Rest assured, we are devoted to consistent improvement and excellence in all our offerings.We are grateful for your positive remarks and take pride in ensuring each guest steps into a world of the exceptional, surrounded by the dramatic beauty of our iconic luxury properties.We look forward to seeing you again soon.Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 12 Sep 2024
Very friendly staff. Pools are amazing. Breakfast was great
Comment from Hotel Management
13 Sep 2024 by Belén Rodríguez, Voice of Customer Coordinator, Hotel Management
Dear Mr. Ariel,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that our team's friendliness contributed to a pleasant atmosphere during your stay. It is our pleasure to learn that the infinity pool provided an exceptional setting for relaxation and that the variety of our breakfast offerings met your expectations, reflecting our dedication to state-of-the-art gastronomy. We take pride in the cleanliness of our sumptuous rooms and are gratified to note your perfect satisfaction in this regard.We look forward to seeing you again soon.Best regards,Belén Rodríguez, Voice of Customer Coordinator
by A verified traveler
Posted 2 Sep 2024
You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet.
There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Comment from Hotel Management
10 Sep 2024 by Belén Rodríguez, Voice of Customer Coordinator, Hotel Management
Dear Guest, Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.It is delightful to know that you appreciated the quality of our cuisine and found our grounds to be pleasant, complete with ample sun lounges by the adult pool, as well as enjoying our well-equipped gym and spa, which is a testament to our dedication to a life well-lived. We also take pride in our location, offering a retreat immersed in the dramatic beauty of Tenerife's landscape, which we hope complemented your stay.While we strive for a seamless service experience, your comments highlight areas for refinement, especially ensuring promptness at our poolside snack restaurants and the provision of poolside drink service, which is an integral part of the leisurely Spanish resort lifestyle we aim to offer. We value your candid feedback as it is paramount in our commitment to maintaining the exceptional experiences synonymous with Gran Meliá.We appreciate your recognition of the high standards that we hold for our resort and the suggestion that we are among the better hotels in the region. It is our continual goal to offer an unrivaled fine dining experience and intuitive personal service.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Belén Rodríguez, Voice of Customer Coordinator
by A verified traveler
Posted 22 Aug 2024
idk
Comment from Hotel Management
25 Aug 2024 by Belén Rodríguez, Voice of Customer Coordinator, Hotel Management
Estimado Sr. Jacob, ¡Saludos desde Palacio de Isora, a Gran Meliá Hotel!Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una estancia tan favorable.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Belén Rodríguez, Voice of Customer Coordinator
by A verified traveler from Riverside
Posted 16 Aug 2024
by A verified traveler
Posted 2 Jul 2024
