Ratings based on 12 Verified Reviews
4.1 Room cleanliness
3.0 Service & staff
3.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024 on Hotels
by A verified traveler
Posted 26 Jan 2024 on Hotels
No Wi-Fi, you need to pay €20 for a week, €5 for a day.
Hairdryer on request, one day in advance!
Location is good, lots things around.
Shower head was horrible, water was squirting in every direction, some of the rays were very strong, the others were barely working. Soap was broken prior opening.
by A verified traveler
Posted 23 Nov 2023
The reception was lovely and welcoming, appt was fair for age just ceiling in bathroom had a leak upstairs and paint was falling in (no7). Disappointed that a bar and cafe was advertised and a drinks vending machine was in the front of it.
Cleaners in and did a fab job. I would stay here again .
by A verified traveler
Now a firm favourite
Posted 3 Jan 2023 on HotelsThis was our 3rd visit to El Sombrero and we have already booked our next one. The location is perfect, the staff are friendly and helpful - it is everything we need.
by A verified traveler
Posted 10 Oct 2022
A little dated but otherwise clean and comfortable.
by A verified traveler
Fantastic stay
Posted 18 Mar 2022 on HotelsDespite a lack of sunbed pads due to Covid restrictions, we had an excellent 2nd visit to this accommodation. The complex is well maintained and very clean. The apartments are spacious, modern and clean with ample facilities for a relaxing self-catering holiday. Staff are friendly and very helpful. Close to a good choice of shops, bars and restaurants, this is an ideal base in Los Gigantes for long or short-term stays. We have already booked another stay later this year.
by A verified traveler
Satisfied
Posted 6 Mar 2022 on HotelsThis apartment was basic but clean and comfortable, the staff including service staff were very friendly and helpful. The sheets on the bed were too small and kept coming off during the night but that is only a small niggle. The pool is lovely, easy to walk to restaurants and stores. I would recommend. I do not know if there was parking available.
by A verified traveler
Posted 18 Aug 2014 on Hotels
by mw from uk
smiles hide truth
Posted 15 Jan 2014 on Hotelsdangerous electrics - we were getting shocks from the cooker and were told this was 'normal' but next day when we were leaving, a new cooker was being installed !
wifi was intermittent and rarely available - no apology or refund. We were lied to about everyone else being quite happy as other guests told us to not pay for it as it didn't work!
we were treated disrespectfully when trying to explain the difficulties we were experiencing
not a fully equipped kitchen - no microwave, washing-up liquid or coffee maker, minimal crockery and seal on fridge inefficient
cockroach in room - insects all over work surfaces
we requested the room be left (cleaners used too much spray and threw away some food) but this was ignored
we were moved to another apartment after first night - no help offered or explanation
no parasol on table outside, shower got cold, cold water in pool
when we tried to report problems - no-one there - no 24 hour reception as claimed - notices supposed to say where receptionist can be found are untrue
we were lied to about above - claimed they were in attendance and we were at fault for not reporting problems sooner!
no apology or any compensation offered for any of these services being dangerous, stressful, inefficient or absent.
Rooms were nice and spacious though - I like to finish on a plus!
by A verified traveler
Posted 27 Apr 2024 on Hotels
