Ratings based on 728 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Amazing hotel , with friendly staff . Will definitely return
Comment from Hotel Management
20 Nov 2024 by Quality Manager, Hotel Management
Dear Andrea, Thank you very much for your excellent review of our Resort. However, we see that you have given us a 1/5 in the final evaluation... It must have been a mistake! If you could check your score, we would be very grateful! Best regards, and see you soon, Quality Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Quality Manager, Hotel Management
Thank you very much for the excellent evaluation, Alison. We hope to see you again soon. Kind regards, Quality manager
by A verified traveler
Posted 9 Nov 2024
Love the tranquility of the outdoor area. It’s relaxing and beautiful white building is so calming.
Comment from Hotel Management
9 Nov 2024 by Quality Manager, Hotel Management
Dear Pauline,Thank you so much for your kind words! We're so glad to hear that you enjoyed the tranquility of our outdoor area and found the white building calming. We strive to create a peaceful and beautiful environment for all our guests to enjoy. We hope to welcome you back soon!Warm regards,
by A verified traveler
Posted 8 Nov 2024
Friendly staff and comfortable accommodation.
Comment from Hotel Management
9 Nov 2024 by Quality Manager, Hotel Management
Dear Andrew,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the comfort of our accommodations and the friendliness of our staff. We always strive to make our guests feel at home, and we're so glad we could make your stay enjoyable. We hope to welcome you back again soon!Kind Regards,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Quality Manager, Hotel Management
Thank you very much for the excellent evaluation, Ahsley George. We hope to see you again soon. Kind regards, Quality manager
by A verified traveler
Posted 1 Nov 2024
Beautiful tropical planting around the hotel. Loved the sunset bar views. Friendly staff, service with a smile.
Our 6th stay at the hotel.
Comment from Hotel Management
3 Nov 2024 by Quality Manager, Hotel Management
Dear Parmjit,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the beautiful tropical surroundings and the stunning sunset views from our bar. It’s always a pleasure to welcome you back for your sixth stay! Our team takes great pride in providing friendly service, and we’re glad that it made your experience even more enjoyable. We can’t wait to see you again soon!Kind Regards,
by A verified traveler from Marlborough
Posted 15 Oct 2024
Great hotel, but no smoking on premises
Comment from Hotel Management
15 Oct 2024 by Quality Manager, Hotel Management
Dear Thomas,Thank you for your opinion! It is a pleasure knowing that your stay was a pleasant one.The Chain’s policy is smoke-free, so to smoke you must go outside the premises. We hope to see you back soon! Kind regards, Quality Manager
by A verified traveler
Posted 10 Oct 2024
👍
Comment from Hotel Management
12 Oct 2024 by Quality manager , Hotel Management
Thank you very much for the excellent evaluation, Martin. We hope to see you again soon. Kind regards,
by A verified traveler
Posted 8 Oct 2024
Loved Dreams
Great service
Prompt action when issues occurred
Received compensation wine
Would recommend to friends and family
Hope to come back
Comment from Hotel Management
9 Oct 2024 by Quality Manager, Hotel Management
Dear Margaret,Thank you for choosing the DREAMS Jardin Tropical as your holiday’s destination! It is a pleasure knowing that your stay was an excellent and relaxing one. We will deliver all your constructive comments to the rest of departments with no hesitation. We hope to see you back again soon! Kind regards,
by A verified traveler
Posted 6 Oct 2024
Superb
Comment from Hotel Management
7 Oct 2024 by Quality Manager, Hotel Management
Thank you very much for the excellent evaluation and comment, Paul Derek. We hope to see you again soon. Kind regards, Quality manager
