Ratings based on 188 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
20 Feb 2024 by Be Live Experience Orotava, Hotel Management
Queremos agradecerle que haya dedicado parte de su tiempo para valorar nuestros servicios. Reciba nuestro más afectuoso saludo
by A verified traveler
Posted 2 Jan 2024
Dated property seriously in need of rennovation, adequate for needs, but should drop any pretence to be 4*. Wide breakfast selection, but quality is poor. Location however is fantastic.
by A verified traveler
Posted 20 Dec 2023
The property is in the best location being in the center of town and around 500m from the beach and around 40m from a large groceries shop. It is a very quiet area with great great landscaping theoughout the road.
The staff are extremely helpfull and friendly during food service.
The only let down was the food on the weekend , and it is a little run down in upper communal areas.
For the the price you pay per night , it can not be beaten , we enjoyed our stay here and would happily stay again.
by A verified traveler
Posted 31 Mar 2023
Management is greedy. Safes are already in the rooms. Yet they charge for their use. They charge for changing towels. These are hidden charges. No amenities whatsoever. No tea coffee making facilities. They won't even lend a kettle. Staff is courteous but not helpful. Breakfast buffet has many things; none tasty. They don't even make omlette.
by A verified traveler
Posted 31 Jan 2023 on Hotels
Great location, breakfast good. Rooms nice and with balcony.
Comment from Hotel Management
31 Jan 2023 by HOTEL OROPTAVA, Hotel Management
We want to thank you for dedicating part of your valuable time to evaluate our services.Best regards.
by A verified traveler
Posted 5 Dec 2021 on Hotels
by A verified traveler
Posted 23 Nov 2021 on Hotels
The location was great, friendly staff, and the breakfast buffet had a great selection. The only negative I have was the wifi. My entire stay my connection was going in and out and when it was connected it was very slow (5.8 mpbs download and 0.9 mpbs upload). Very hard to work with unreliable internet which made my stay difficult.
by A verified traveler
Posted 24 Feb 2020
The restaurant is in the basement and is filled with smoke due to insufficient ventilation. The food is worse then in any basic road side cafe.
The mattress is lined with waterproof sheets, feels disgusting.
It's outdated and needs a complete overhaul and refurbishment.
by A verified traveler
Posted 21 Jan 2020
The floors deco could do with an upgrade, also the beds were not that comfortable & mattresses needs upgrading.
by A verified traveler from Lincoln
Posted 29 Aug 2019
This IS NOT a 4 star hotel. Not even close!!
This is a dated and tired hotel with very poor facilities.
The rooms are not anything like the pictures that are used to advertise this hotel and are very basic.
The buffet food is basic to say the least. Very small selection and what there is is often cold and tepid. Most families i watched and spoke to struggled to find their kids anything to eat after a day or so. One family even resorted to eating at burger king across the road every day!
The pool area is ok but there is virtually no entertainment for kids apart from 1 or maybe 2 short games of table skittles or aqua aerobics.
The staff are very rude and are happy to keep you waiting at the pool bar so they can disappear into a stock room and chat on the phone. The only exception to this is Toni, an older guy, as when he is on the pool bar he cant do enough for you.
After a week we really couldnt face this hotel anymore so i booked and paid for a seperate hotel via a different website and we moved to Costa Adeje for the last 3 days.
The other issue you have when booking via expedia is you have no rep or support whilst in resort so when i complained to the hotel reception on the day we booked out we were told we needed to take our complaint up with expedia once we got home!!! The guy on reception was so rude to us and laughed at us when we said we were moving hotels.
I would rate this hotel as a 2.5 star hotel at best.
Do yourself a favour and book somewhere else!!!
