Ratings based on 252 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Bahia Principe Sunlight San Felipe, Hotel Management
Dear Jessica,thank you very much for sharing your positive feedback. We are happy to know you had a pleasant stay with us.Looking forward to welcoming you back very soon.Best regards,Mary AmoahBahia Principe Sunlight San Felipe
by A verified traveler from Big rapids
Posted 4 Aug 2024
The views from the balcony of our room were very nice. We could hear the waves from the ocean when we woke up. That’s the positive. The negative: It says parking is available, but that’s a stretch of the truth. There are a few spots available—maybe 10–but it’s first come, first served. No reservations accepted. We stayed three nights and were never able to park there. Where can you park? On the street if you can find a spot. We looked and looked, without success. You can park at the mall for 35€ a day. Next—breakfasts and dinner are included and the dinner was bad enough that we only ate there once out of three nights. Next—the cleaning service knocks on the door and opens it at the same time. They saw me in my bra a few times, as I had no warning. Maintenance came to fix the tub (that wasn’t broken and I didn’t call them) and just keyed in at the same time he knocked. He saw me naked. Should also note that this is a place that caters to small children. It’s full of kids having fun, crying, screaming, etc. I would not stay here again.
Comment from Hotel Management
5 Aug 2024 by Bahia Principe Sunlight San Felipe, Hotel Management
Dear Katrina,Thank you for bringing to our attention your comments regarding your last stay with us.We would like to take this opportunity to extend our most sincere apologies for the inconveniences you encountered during your stay at our hotel.All the team always works tirelessly to provide comfort to our guests and we sincerely regret if you received a wrong impression in any moment.We apologize if the gastronomic offer in the main restaurant was not up to your expectations. We will pass your comments to the executive chef for supervision. However, we would like to point out that we offer a wide variety of food and we maintain a menu wheel to make sure there is always a wide choice and to achieve high levels of customer satisfaction.We also carefully took note of your feedback, as it allows us to continually improve our services and the holiday experiences we create for our guests.Kind regards,Bahia Principe Sunlight San Felipe
by A verified traveler
Posted 9 May 2024 on Hotels
Comment from Hotel Management
28 May 2024 by tetiana hyliuk, Hotel Management
Dear Andraz,Thank you for taking a moment to share your review.We hope you had a good stay and we look forward to welcoming you back soon.Kind regards,Tetiana HyliukBahia Principe Hotels & Resorts
by A verified traveler
Posted 20 Apr 2024
The staff
Comment from Hotel Management
22 Apr 2024 by Bahia Principe Sunlight San Felipe, Hotel Management
Dear David, we would like to thank you for your kind review and special mention to our staff. We are very happy to know that you enjoyed your stay with us and we look forward to welcoming you again. Best regards, Mary Amoah Bahia Principe Sunlight San Felipe
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Aday Herrera, Hotel Management
Dear Steven,Thank you very much for these beautiful 5 stars! We are very glad to know that you had an excellent holiday from the beginning to the end of your stay.We would like to welcome you many more times at Bahia Principe Sunlight San Felipe hotel.Kind regards,Aday HerreraBahia Principe Sunlight San Felipe
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
13 Jan 2024 by Aday Herrera, Hotel Management
Dear Molly,thank you very much for your visit and for this perfect score.We will be more than glad to have another opportunity to welcome you at Bahia Principe Hotels & Resorts.Kind regards,Aday HerreraBahia Principe Sunlight San Felipe
by A verified traveler
Posted 23 Dec 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by Bahia Principe Sunlight San Felipe, Hotel Management
Dear Jukka,Thank you for the feedback of your last holiday in our hotel and for consider us a great value. We are looking forward to welcome you again. Best regards, Bahia Principe Sunlight San Felipe
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by Aday Herrera, Hotel Management
Dear Sari,Thank you very much for these beautiful 5 stars! We hope to welcome you again at Bahia Principe Hotels & Resorts. Kind regards,Aday HerreraBahia Principe Sunlight San Felipe
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by Aday Herrera, Hotel Management
Dear Patrick,Thank you very much for your visit and for this fantastic recommendation. We look forward to welcome you again for another memorable holiday with us. Kind regards,Aday HerreraBahia Principe Sunlight San Felipe
by A verified traveler
Posted 30 Oct 2023
Nice hotel with a great sea view, close to Puerto De La Cruz historical center, nice staff, good food. Good place to relax. A few more deckchairs by the pool and a few more parking spaces would be welcome
Comment from Hotel Management
31 Oct 2023 by Aday Herrera, Hotel Management
Dear Jerome,Thank you very much for your detailed and friendly review of our hotel.We appreciate very much your very motivating comments regarding the quality of food & beverage offer and our professional staff.Also we have already forwarded your comments to the department in charge. We hope to welcome you again for another amazing holidays at Bahia Principe Sunlight San Felipe hotel.Kind regards,Bahia Principe Sunlight San Felipe
