Ratings based on 280 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
When arriving at the hotel, the reception area was well cleaned and smelt really nice. However, when I got to the room it smelt like old flour. After going to bed I was awakened by things crawling over me. I brushed them off, not knowing what they were. I was later awakened again by things crawling over me. Shortly after my travelling companion called to say she was having a similar experience in her room. Upon further investigation we discovered that both rooms were infested by bed bugs, some of them big from feeding on us.
This was reported to the staff who arranged another room for us. Unfortunately that room was also infested so we had to leave that room as well. It was not until around 2pm that we were allocated new rooms.
It was a really poor experience and I will be raising a formal complaint.
by A verified traveler
Posted 3 Aug 2024
by A verified traveler
Posted 12 Feb 2024
Amenities were good. food for full board was really good and good variety. The rooms themselves were good but definitely could do with a modern refresh.
by A verified traveler
Posted 2 Jan 2024 on Hotels
We stayed for 3 nights to celebrate the New year, very few British mainly French and German so leftout with the activities due to no translation. New years eve was a let down again no atmosphere. Food was basic and cold, staff were wonderful and hotel clean.
by A verified traveler
Posted 7 Oct 2023
Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta)
Did the same thing when we arrived at Puerto Resort.
Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside.
Food was great though.
by A verified traveler
Posted 19 Nov 2022
You get what you pay for.
We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment.
Location was good - on the Main Street so easy to walk around shops/bars.
by A verified traveler
Posted 14 Jan 2022 on Orbitz
by A verified traveler
Posted 23 Nov 2019
The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!
by A verified traveler
Posted 4 Mar 2019
Lovey spacious room and views of both the sea and mountains.
by A verified traveler
Posted 27 Feb 2019
