Ratings based on 340 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
old but within budget
Posted 27 May 2024 on HotelsA rather old building in need of a bit of renovation but clean and tidy. Good size bath tub, 2nd floor room with balcony (paid a bit extra but worth it). Small pool on top floor, good sun terrace and beds.
Comment from Hotel Management
11 Jun 2024 by Be Smart Florida Plaza, Hotel Management
Dear John,We are very pleased that you have chosen our apartments for your stay. We do our best to make your stay as pleasant as possible.Thank you for a beautiful review and I hope you choose us again next time!With best regards Juan Carlos Hernández TorresReception manager
by A verified traveler
Poor maintenance
Posted 22 Mar 2024 on Hotels
The location of the hotel is Ideal. The rooms are a good size but tired and very poorly maintained. While we were there we had a leak from under the sink and the toilet bowl was not fixed to the floor. With a lot of renovation the hotel could be very good. Pleasant staff.
Comment from Hotel Management
5 Apr 2024 by Be Smart Florida Plaza, Hotel Management
Dear XX,Thank you for the time you took to write a review regarding your stay in Be Smart Florida Plaza. Please accept our apologies for the inconveniences caused by the sink, and we are sorry for not been made aware of your total dissatisfaction during your stay as we would have welcomed the opportunity to make you feel truly comfortable and relaxed in our hotel taking the neccesaries measures. Kind regards. Juan Carlos Hernández Torres Reception manager
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler
Thumbs up 👍
Posted 30 Dec 2023 on HotelsStaff Excellent.
Location very nice.
Studio apartment was basic but good value for money!
Great swimming pool on the terrace.
by A verified traveler
Great location, poor accommodation
Posted 11 Dec 2023 on HotelsThere are some good things about these apartments, but the bad outweighs the good.
The good:
- they are centrally located in a lively part of town. Bus station, beaches, bars and restaurants are close.
- staff are friendly and when I reported a problem with the lights in my room sorted it out immediately.
- though the rooftop pool is small, it's a lovely place to settle with good views.
The bad:
- extremely uncomfortable, lumpy mattresses.
- neither air conditioning nor a fan.
- patchy cleaning: while the cleaners do the bathroom and bed, there was lots of dust on the floors
- thin walls mean a lot of noise from neighbours
- very visible lack of maintenance and investment. eg my first set of sheets had cigarette burn holes in them
It's very dated, from the mattresses that feel like they're older than I am, through the chunky CRT TVs that you haven't been able to buy for several decades to the patched up furniture. This could be a great place, but it feels like it hasn't had any investment in decades, and boy it shows.
by A verified traveler
Posted 17 Nov 2022
For the price its unbeatable
Comment from Hotel Management
23 Nov 2022 by Be Smart Florida Plaza, Hotel Management
Dear KevinFirst of all, we would like to thank you for chosen us for your holiday at our Be Smart Florida Plaza Apartments in Puerto de la Cruz. We hope you had a nice journey back home and we looking forward to welcome you back in the near future. Kind regards,Juan Carlos Hernández TorrresReception manager
by A verified traveler
Posted 17 Nov 2022 on Hotels
Comment from Hotel Management
23 Nov 2022 by Be Smart Florida Plaza, Hotel Management
Estimada TheresaMuchas gracias por sus amables comentarios.Nos alegra saber que disfrutó de su estancia entre nosotros y que ha sido una buena elección para sus vacaciones. Siempre es un placer recibir comentarios tan positivos sobre nuestros apartamentos y nuestro equipo.Esperamos y deseamos que vuelvan pronto a visitarnos.Un cordial saludoJuan Carlos Hernández TorresReception manager
by A verified traveler
Posted 6 Oct 2022
The apartment was great, the cleaning and housekeeplng was fantastic! Nothing was too much trouble the staff made our stay amazing!! This is the second time we have stayed here and are definitely coming again! You can walk to loads of places and the reception are so very helpful - they booked taxis and were just great!!!
Comment from Hotel Management
13 Oct 2022 by Be Smart Florida Plaza, Hotel Management
Dear Jacqueline,Firstly, we would like to express our sincerest gratitude for your trust and loyalty to Be Smart Florida Plaza Apartments. It is a great pleasure to read, that you had a pleasant stay among us. We are hoping you will accept our invitation to welcome you back in our apartments and offer you a service that would make your holidays pleasant and enjoyable!Best regards,Juan Carlos Hernández TorresReception manager
by A verified traveler from Manchester
Posted 17 Feb 2020
Excellent location! The hotel could do with updating but was very clean and the staff were friendly and helpful. It was cheap and I think you get what you pay for. There is a lovely rooftop pool.puerta de la Cruz is a lovely vibrant town. We enjoyed our stay very much.
Comment from Hotel Management
25 Feb 2020 by Be Smart Florida Plaza, Hotel Management
Dear Nora,
Thank you for taking time to share your holiday experience in Be Smart Florida Plaza apartments.
We are pleased you enjoyed the location of the Apartments and the good job of our staff.
We encourage you to choose Florida Plaza for your next holidays, as it will be a great pleasure to welcome you once again!
Regards,
Juan Carlos Hdez. Torres
Reception manager
by A verified traveler
Posted 12 Jan 2020
Comment from Hotel Management
21 Jan 2020 by Be Smart Florida Plaza, Hotel Management
Estimado cliente,
Muchas gracias por su visita y esperamos verle nuevamente en nuestros apartamentos.
Saludos cordiales,
Juan carlos Hdez. Torres
Jefe de Recepción
