Ratings based on 95 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice hotel, poor/impersonal service quality
Posted 3 Apr 2024 on HotelsUpon arrival we waited for 15 mins before being seen by the receptionist, she was then very unwelcoming and proceeded to tell us there's no kids play area, when this was a big factor as to why we chose this hotel. When I showed her the play area photos she said, "this is only for kids older than 4, but you can ask them", which was not correct, kids under 4 can use the play area but must be accompanied by their parent.
The room was nice with a large bed and good storage, a cot was provided, the kitchen had a microwave and a fridge along with some plates, glasses and cutlery.
No cloths, sponges or dish soap. No kettle or mugs.
Their was a sofa bed, which was very uncomfortable to sit on, it wanted to unfold at any opportunity.
The sea view was really nice, overlooking a busy road however, but this was not a problem.
We had half board (breakfast and lunch) overall the food was average. It is very much mass produced at low cost. There is not a great selection of fruit in the morning, we could pick up much fresher/tastier fruit in the Hiperdino only 30 meters away.
The dinner was quite good with themed nights. It did get particularly busy at peak times though, so you'd have to que for a while.
The pool areas are great with comfortable sun loungers, we were not allowed to put up the parasol most days due to the wind, this could be improved as we have a 1 year old who can't sit in the sun for too long.
Overall the stay was good but the service quality was poor.
Comment from Hotel Management
4 Apr 2024 by Luis Ramos
General Manager
Allegro Isora, Hotel Management
Dear Richard,Thank you for your review.We regret that your experience at check-in did not meet the high standards we strive for, and we apologize for any inconvenience caused by the wait and the reception you received. It is disheartening to hear about the confusion regarding our play area, and we appreciate your understanding that children under four may indeed enjoy the facilities with parental supervision. Regarding your room, we are glad you appreciated the sea view and the inclusion of a cot for your comfort. We note your comments on the sofa bed and will take them into consideration for future improvements. We understand that our culinary offerings did not entirely meet your expectations. We aim to provide a variety of options and will reflect upon your feedback. However, we are pleased that you enjoyed the themed dinner nights, which are a highlight for many of our guests. The pool areas are designed for relaxation and enjoyment, and we are delighted to know you found the sun loungers comfortable. The safety of our guests is paramount, and we must adhere to safety precautions regarding parasol usage when wind conditions are a concern. Our team is committed to delivering exceptional service, and we are disheartened to learn that we fell short during your visit. Be assured that your remarks will be shared with our staff for consideration and reflection.We hope to welcome you back in the future. Best wishes,Luis RamosGeneral ManagerAllegro Isora
by A verified traveler
Semana santa trip
Posted 1 Apr 2024 on HotelsNos gustó muchísimo la estadía en el hotel, la comida el staff, muy tranquilo, sin duda alguna volvería en una próxima vez
Comment from Hotel Management
2 Apr 2024 by Luis Ramos
General Manager
Allegro Isora, Hotel Management
Estimada Lina,Muchas gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia.Nos llena de alegría saber que nuestro equipo ha contribuido a que su estancia fuera placentera y que ha encontrado la tranquilidad que buscaba en nuestras instalaciones. Es un honor saber que consideraría volver a hospedarse con nosotros en su próxima visita; estaremos encantados de recibirle.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Luis RamosGeneral ManagerAllegro Isora
by A verified traveler
Posted 7 Mar 2024
A little bit old / used hotel and the food is average -not a big choice and queues to the main restaurant.
Comment from Hotel Management
7 Mar 2024 by Luis Ramos
General Manager
Allegro Isora, Hotel Management
Dear Monika,We appreciate that you took the time to share your experience with us.We're sorry to hear that our dining options did not meet your expectations. We pride ourselves on the variety and quality of food offered at our recently refurbished Gastrobuffet La Tahona, providing local and international cuisine with high-quality ingredients. Additionally, our All Inclusive guests have access to an à la carte restaurant and a range of snacks throughout the day. We regret to hear about your perception of the hotel's condition. Our team is dedicated to maintaining our facilities to ensure they meet our guests' standards and provide a comfortable experience.We appreciate your positive remarks on the cleanliness and service provided by our team, reflecting our commitment to guest satisfaction.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Luis RamosGeneral ManagerAllegro Isora
by A verified traveler
Posted 13 Feb 2024
The property is more shabby than chic. It feels understaffed - the pool area would benefit from cleaning throughout the day. The restaurant is appallingly setup and needs a workflow to address the bottlenecking. Breakfast shouldn’t take the length of time it does.
Comment from Hotel Management
14 Feb 2024 by Luis Ramos
General Manager
Allegro Isora, Hotel Management
Dear Carol,Thank you for sharing your experience.We regret to hear that your experience did not meet your expectations, particularly in regards to the pool area and restaurant service. Our team strives to maintain the highest standards of cleanliness and efficiency, and we take your observations seriously. Be assured that we are constantly refining our service procedures to ensure a seamless dining experience for all our guests. We're glad to know that you recognized our efforts in room cleanliness, overall hotel condition, and service, even though we acknowledge there's room for improvement. Our team works diligently to provide a comfortable and welcoming environment, and we appreciate your acknowledgment.We hope to welcome you back in the future. Best wishes,Luis RamosGeneral ManagerAllegro Isora
by A verified traveler from Charlton
Posted 25 Nov 2023
Good customer service
And they go the extra mile to solve any issues
Comment from Hotel Management
25 Nov 2023 by Guillermo Marañón
General Manager
Hotel Allegro, Hotel Management
Dear Grace,Thank you for your positive feedback.We're delighted to hear that our commitment to excellent customer service met your expectations and that our team was able to address any concerns promptly. Your appreciation for the impeccable cleanliness of our rooms is much valued, and we're glad that our efforts to maintain the highest standards have been recognized. It's also rewarding to know that you were satisfied with the condition of our hotel and the amenities provided during your stay.We look forward to welcoming you back on a future occasion.Best regards,Guillermo Marañón General ManagerHotel Allegro Isora
by A verified traveler
Posted 14 Oct 2023
Comment from Hotel Management
5 Dec 2023 by Guillermo Marañón Hotel Manager, Hotel Management
Dear Mamadou,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any inconvenience you may have experienced, and we want you to know that we are actively addressing the issues raised to improve our services.Your input is invaluable to us, and we would appreciate the opportunity to make things right during your next visit.We appreciate your honesty and thank you for choosing Allegro Isora.Best Regards,Guillermo MarañónHotel Manager
by A verified traveler
Good value hotel
Posted 1 Jun 2023 on HotelsVery good value holiday, staff very friendly, great customer service & extremely clean. Only downfall is the queueing in the restaurants at peak times. The lay out around the show cooking and hot buffet does not work. Long queues for food whether you want it or not, you have to pass pasta/pizza area then the grill before you get to the hot buffet. Lots of people pushing in. If the hotel was to sort this I would have given 5 stars. Food most days was excellent & drinks very good quality. Pool areas very clean, never an issue getting a sunbed even when busy.
Comment from Hotel Management
1 Jun 2023 by Guest Experience Manager
Allegro Isora, Hotel Management
Dear Stacey, We appreciate that you took the time to share your experience with us.We have noted your comments regarding your dining experience and will certainly be looking into this as we work to continuously improve. Thank you for sharing your valuable insight. It is reassuring to hear you had an enjoyable stay and that your room suited you in terms of comfort. Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests. Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to them all.We look forward to the pleasure of welcoming you back on future occasions. Kind regards,Guest Experience ManagerAllegro Isora
by A verified traveler
Posted 13 Apr 2023
Fantastic stay. There is nothing to complain about our holiday at Allegro Isora.
Everything was extremely clean and tidy and very well maintained. The staff were very friendly and helpful.
The food was excellent and there was always a constant flow of freshly cooked food;the variety was fantastic too - you certainly wouldn’t go hungry!
Comment from Hotel Management
13 Apr 2023 by Guest Experience Manager
Allegro Isora, Hotel Management
Dear Sarah,First of all let us thank you for taking the time to share this wonderful comment and for your positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team, who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerAllegro Isora
by A verified traveler
Terrible stay
Posted 6 Dec 2022 on HotelsVery dirty hotel, everything is sticky. The bathtub was absolutely dirty and clog. Air conditioning doesn’t work and even when you report all this, nothing gets done to fix it.
Comment from Hotel Management
6 Dec 2022 by Guest Experience Manager
Allegro Isora, Hotel Management
Dear Martha,We appreciate that you took the time to share your experience with us.We regret that your stay with us fell short of your expectations.We are very sorry to learn of the issue in your room and regret that we were not able to have it repaired for you to fully enjoy your stay.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. Please be assured that we will be addressing your comments with our housekeeping team to ensure that this experience is not repeated in the future. At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. Please be assured that we will be addressing your comments with our housekeeping team to ensure that this experience is not repeated in the future. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerAllegro Isora
by A verified traveler
Posted 14 Feb 2022
