Ratings based on 12 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great hotek
Posted 24 Oct 2020 on HotelsLovely hotel very pleasant staff
Comment from Hotel Management
25 Oct 2020 by Leo, Hotel Management
Hi, Alan! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex
by A verified traveler from Carmarthenshire
Posted 20 Oct 2020 on Ebookers
Great location and the price was very good, breakfast delivered to room was warm
Comment from Hotel Management
21 Oct 2020 by Bella, Hotel Management
Thank you for rating us with such awesome words, Jones! We will strive to keep up with your expectations every time. Regards, Bella!
by A verified traveler
Amazing location
Posted 25 Sep 2020 on HotelsThe location of this hotel was amazing. It was central to Tenby, just a few minutes to the beach and close to all shops and bars. The price was good for the location, service was friendly and breakfast was included which during the current covid pandemic was appreciated. Breakfast was ordered the evening before. We selected what we wanted and what time and they dropped it at our door at that time in the morning. We really appreciated that they still did this service and it was tasty breakfast in bed! If I had to say one slightly negative thing it was that the room was quite dated and on the smaller side. None the less for the price we paid and the fantastic location of the property we were still very happy with our stay here.
Comment from Hotel Management
26 Sep 2020 by Leo, Hotel Management
Hi, Nicholas! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Leo
by A verified traveler
Posted 1 Sep 2020 on Hotels
No mixer tap and the plastic tubing provided didn’t fit so it was no use. During a pandemic you can’t expect people to take a bath, it’s not hygienic. Most importantly the window could not be opened so the room had no ventilation. Again, during a pandemic this is particularly worrisome.
Comment from Hotel Management
2 Sep 2020 by Thomas, Hotel Management
Apologies for the inconvenience caused! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Thomas
by A verified traveler from Cheltenham
Posted 21 Aug 2020
Stayed in the Albany hotel for a couple of nights. Great location close to the big carpark, the beach and Tenby centre. We’ve been well looked after and the owners were lovely. Because of COVID we weren’t able to use the restaurant for breakfast however breakfast was brought to your door so you could still enjoy it in your bedroom.
Comment from Hotel Management
22 Aug 2020 by Marie, Hotel Management
Thanks for such a lovely review, Camilla! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!
by A verified traveler
Posted 20 Aug 2020 on Hotels
Comment from Hotel Management
2 Sep 2020 by Thomas, Hotel Management
Hi, Anna! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Thomas
by A verified traveler
Posted 16 Aug 2020 on Hotels
Comment from Hotel Management
17 Aug 2020 by Joey, Hotel Management
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey
by A verified traveler
Not great
Posted 12 Aug 2020 on Hotelsonly stayed for 1 night but this hotel definately needs updating. Start off with the worst down point which was the toilet didnt work! Had to use the bin as a make shift bucket to flush...
Wallpaper hanging off, dodgy sealing around bath etc etc
Breakfast was a basic bacon bap and a tea bag supplied plus carton of juice.
Location is absolutely spot on though i will say that.
Comment from Hotel Management
15 Aug 2020 by Cheshta, Hotel Management
Sorry for the hassle you faced, Adam! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jacob
by A verified traveler
with covid19 it was a challenging
Posted 4 Aug 2020 on HotelsComment from Hotel Management
5 Aug 2020 by Cheshta, Hotel Management
We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jacob
by A verified traveler from Cardiff
Posted 22 Jul 2020 on Ebookers
Cheap and cheerful. Everything you need from a b&b and the best breakfast especially under the circumstances. Most b&bs are doing only continental breakfast but we had delicious bacon and sausage rolls. Lovely friendly and helpful family holiday.
Comment from Hotel Management
23 Jul 2020 by Cheshta, Hotel Management
Hi, Louise! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Joe
