Ratings based on 981 Verified Reviews
3.5 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Arecibo
Posted 23 Nov 2024
Get your door opened one hour before checkout to announce it is very very annoying and disrespectful.
Comment from Hotel Management
26 Nov 2024 by Big Al, Hotel Management
Dear Frank Thank you for choosing the Ramada Hotel Temple Terrace. I can certainly understand that your stay was Satisfactory and not more enjoyable. I apologize for the person opening up your door 1 hours before checkout. I will find out who did it and counsel that individual. As a hotel traveler myself I can certainly understand the inconvenience. Our intent is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Big Al, Hotel Management
Dear KevinThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues with your room. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Nice hotel. Rooms are clean but they need to be renovated
Comment from Hotel Management
26 Nov 2024 by Big Al, Hotel Management
Dear JuanThank you for choosing the Ramada Hotel Temple Terrrace. I am glad your stay with us was Very Enjoyable and we are in the process of updating all rooms along with other projects being scheduled. I will find out what room you were in and see what needs to be upadated. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Incredible service! My flight got delayed and they were very comprehensive and helpful about it. Great complimentary breakfast y the rooms were nice enough.
Comment from Hotel Management
19 Nov 2024 by Big Al, Hotel Management
Dear GenesisThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any room issues or the facilities plus the 5 rating was appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Staff was very polite but management was very rude and there were unsafe conditions.
Comment from Hotel Management
26 Nov 2024 by Big Al, Hotel Management
As General Manager I can assure you all reviews and ratings are taken very seiously especiallly the very poor scores. I am glad the staff was polite and I am the General Manager and have not idea what transpired. I apologize if another person was rude but what happened so it can be taken care of. Our intent is to provide Excellent Customer Service along with HIgh Quality Standards to all guests and apologize that we failed to have met your expectations but please let me know what happened?Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Paling included and very safe
Comment from Hotel Management
16 Nov 2024 by Big Al, Hotel Management
Dear LuzThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your recent stay was Excellent plus the 5 rating was niost appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 16 Nov 2024
The room had a stench to it that reminded me of mold. The tub was stained. And the carpet made my feet dirty when i walked barefoot.
That being said, the staff was nice. It was a quiet neighborhood and conveniently close to where we needed to be during the day.
Comment from Hotel Management
16 Nov 2024 by Big Al, Hotel Management
Dear TeresaThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable and I do apologize for the stench in your room that could be some mold. I will find out what room you were in and have maintenance make the necessary repairs but pleased you brought this to my attention. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Big Al, Hotel Management
Dear MichaelThank you for choosing the Ramada Hotel Temple Terrace. I am glad your recent stay with us was Very Enjoyable and did not comment on any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler from Kailua-Kona
Posted 12 Nov 2024
The front desk was very nice. Soon as I walked into my room. The room had a bad odor like cigarettes. The carpet was dirty and made the bottom of my feet dirty black. Had to wear my shoes in the room cause the was too dirty. There was no shampoo. The electrical outlet in the bathroom was out of order.
Comment from Hotel Management
13 Nov 2024 by Big Al, Hotel Management
Dear GeorgePlease accept my sincerest apologies regarding your recent stay with us and certainly understand your poor review. The hotel is 100% non smoking ain all rooms and if someone does smoke we charge an extra 250.00. I have provided several designated smoking areas throughout the hotel but unfortunately not many listen. We were in the process of shampooing carpets but since the hurricane we have been sold out and not able to get into many rooms but I will try to find out what room you were in and have maintenace fix the electrical outlet in your bathroom and no shampoo. I can assure you Maintenance and the Head Houskeeeper will be made aware of this. As a hotel traveler myself I understand. Out intent is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again please accept my apologies that we totally failed to have met your expectations and hope you can give us a second chance when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 10 Nov 2024
When the cleaning staff came in they did not bring fresh towels. The room needs to be updated but was clean
Comment from Hotel Management
11 Nov 2024 by Big Al, Hotel Management
Dear AmberThank you for your comments regading your recent stay with us and I apologize for housekeeping not bringing you fresh towels and will discuss this with the Head Housekeeper. I will find out what room you were in and address it. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests,. The etire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager
