Ratings based on 985 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
If you’re a single female do not stay here. This entire area is crawling with a criminal element. Thank God I’m 6-5 260 and licensed to carry a firearm. This entire property felt unsafe.
Comment from Hotel Management
18 Dec 2024 by Hotel Management, Hotel Management
Dear Bryan, We sincerely apologize for the concerns you expressed regarding safety during your stay. Your safety and comfort are our top priorities, and we take such matters seriously. We continually work to improve security measures to ensure a safe and welcoming environment for all guests. We appreciate your comments and will review them with our team to address your concerns. We hope you will consider staying with us again. We look forward to welcoming you back! Sincerely,Hotel Management
by A verified traveler
Posted 13 Dec 2024
The breakfast options were not good. My room was dirty, the shower was flirty, there was hair everywhere. The fridge was dirty and the bed is uncomfortable.
Comment from Hotel Management
14 Dec 2024 by Hotel Management , Hotel Management
Dear Meg, We apologize for the issues you encountered with cleanliness, the shower, fridge, and the bed’s comfort. This falls short of the high standards we aim to provide, and we regret that your experience was not satisfactory. We’re also sorry that our breakfast options didn’t meet your expectations. Please know we are taking immediate steps to address these concerns to ensure better experiences for our guests. We hope to welcome you back for a much-improved stay. Sincerely,Hotel Management
by A verified traveler
Posted 12 Dec 2024
Expedia is the worst. There polices say check in at 18 just to be told something completely different at check in. Couldn’t even check in got turned around
Comment from Hotel Management
12 Dec 2024 by Hotel Management, Hotel Management
Dear Enrique, We apologize for the confusion you experienced during check-in. We strive to provide clear and consistent communication to all of our guests. We understand how frustrating this situation must have been, and we will address this with the team to ensure a smoother process in the future. We hope you’ll give us another chance to provide you with a more positive experience. Sincerely,Hotel Management
by A verified traveler
Posted 27 Nov 2024
Bugs in the room, holes punched in the door, stains on the carpet, only 1 pillow per person and no extra available, hair from several previous guests in the shower. I’ve honestly never wanted to leave a hotel so badly.
Comment from Hotel Management
28 Nov 2024 by Hotel Management, Hotel Management
Dear Molly, Thank you for your feedback. We deeply regret the issues you encountered during your stay, including cleanliness concerns and maintenance problems. This is not the standard we aim to provide, and we apologize for falling short of your expectations. Your comments have been shared with our team to ensure immediate action is taken to address these concerns. We appreciate your patience and hope you’ll consider giving us another opportunity to improve your experience. We look forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
n/a
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Darnell, We hope you enjoyed your stay overall, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 8 Oct 2024
The property was very dirty. The carpets were stained and smelled like mold really bad. The inside of my room was not clean. There was hair in the shower hair in the towel. Do not recommend this place.
Comment from Hotel Management
9 Oct 2024 by Hotel Management, Hotel Management
Dear Natanael, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the upkeep of our property, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
by A verified traveler
Posted 6 Oct 2024
I was there for 5 days and cleaning never came in. There were excessive stains on rugs, hall rugs were also stained. The furniture and walls were in terrible condition with rips, tears and dents in walls. Breakfast on the go, what breakfast
Comment from Hotel Management
7 Oct 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We have also noted your comments regarding breakfast and regret it did not meet your expectations. We will address all your concerns appropriately and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2024
there were roaches and ants in the room.
Comment from Hotel Management
1 Oct 2024 by Hotel Management , Hotel Management
Dear Abriana, Thank you for your feedback. We sincerely apologize for the presence of roaches and ants in your room, as this is not the standard we aim to uphold. Your comfort and satisfaction are very important to us, and we will address this issue with our pest control team to ensure a thorough inspection and treatment. We appreciate you bringing this to our attention and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 24 Sep 2024
It was a good experience
Comment from Hotel Management
25 Sep 2024 by Hotel Management, Hotel Management
Dear Corey,Thank you for sharing your positive feedback! We are delighted to hear you had a good experience at Extended Stay America. Your satisfaction is important to us, and we look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
They overbooked and moved my room and increased my fees
Comment from Hotel Management
23 Sep 2024 by Hotel Management, Hotel Management
Dear Branden,We sincerely apologize for the inconvenience you experienced due to the overbooking and subsequent changes to your room and fees. This situation does not reflect our commitment to providing a seamless experience for our guests. We understand how frustrating it can be to face unexpected changes, and we regret any distress this may have caused you. Please know that we are actively working to improve our booking processes to prevent such issues in the future. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with the quality service you deserve. Thank you for bringing these matters to our attention, and we look forward to welcoming you back for a better experience.Sincerely,Hotel Management
