Ratings based on 983 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Thank you for your positive review about your recent stay with us.
by A verified traveler
Posted 19 Nov 2024
Sarah was so helpful . It was great customer service . Hotel was in a very convenient place . Dog friendly so it was a bit plus
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Thank you for your feedback and review.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Thank you for your positive review. We appreciate your continued support.
by A verified traveler
Posted 16 Nov 2024
Looks good from the outside, but quite run down on the inside. Upon arriving one of the employees boyfriend was ranting and yelling at guests and staff about how poorly his gf is treated there. He admitted to being high on something and the situation just didn’t feel safe for anyone nearby. Also upon arriving, we were informed they hadn’t finished cleaning our room yet. When she saw that we paid extra for the “premium” room (which really meant nothing), she pulled the cleaners to do our room immediately, which still had us waiting about half an hour. Facilities are old and run down, room was okay, but the same. It was clear they hurried to clean it, which we appreciated, however many things were missed. The bedsheets had makeup stains on them. Overall, for the price, we would spend extra money to go somewhere nicer. This was one of the more affordable options in the area, so we weren’t expecting 5 star, but it was not good at all.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
We apologize for your experience. We appreciate your feedback.
by A verified traveler
Posted 15 Nov 2024
Stains on bedding, towels, rats, homeless.
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
We do not appreciate reviews that contain dishonesty. We definitely DO NOT have rodents and have unhoused people. Anyone seen on our property are paying guests. It is unfortunate this review is less than respectful.
by A verified traveler
Posted 4 Nov 2024
Much better property than one of the Phoenix ones by the same company.
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Thank you for your positive feedback and review. We appreciate you continue support.
by A verified traveler
Posted 3 Nov 2024
The motel room was super noisy, extremely disappointed with the room and the place was shady, I was feeling unsafe during my whole stay. Terrible experience, on top of this the keys stopped working and had to go to the front desk more than twice to get the key to work. The motel doesn't live up to its name. Air conditioner made a loud noise with no cooling at all...
Comment from Hotel Management
3 Nov 2024 by GM, Hotel Management
We apologize for your dissatisfaction with your experience. We appreciate your feedback.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by GM, Hotel Management
Thank you for your review and feedback.
by A verified traveler
Posted 20 Oct 2024
Well managed, conveniently located.
Comment from Hotel Management
20 Oct 2024 by GM, Hotel Management
Thank you for your feedback and review. We appreciate your continued support.
by A verified traveler
Posted 18 Oct 2024
The hotel had a bad smell to it as soon as you walk in. Elevators were dirty, dirty floors and walls all throughout.We checked into our room and the room was very outdated the floors were dirty we found a dead roach near the heater! I called the front desk for a manager was told they did not have one the lady said why what’s up? I corrected her asking her to be more customer service oriented and explained what i found and needed a new room. I was given an updated room it was ok the floors were still dirty but better than the previous room. Would not recommend.
Comment from Hotel Management
18 Oct 2024 by GM, Hotel Management
Thank you for your review. We appreciate your feedback.
