Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
This property was perfect for getting to Ironman AZ events. It is close to dining options and very easy to park. The hot tub wasn't working which was a little bummer but overall a great place to stay.
by A verified traveler
Posted 20 Nov 2024
When we arrived, we were greeted very friendly by Lena. She was awesome. She went above and beyond to make sure we had what we needed. Thank you Lena for your excellent customer service skills!
Breakfast was boring. No variation from one day to another. Same menu as 20 years ago! Also, limited choice for vegetarian options. Breakfast needs improvement. Look around at what other hotels are serving and spruce it up!
by A verified traveler
Posted 16 Nov 2024
No comment
Comment from Hotel Management
16 Nov 2024 by Donnie- AGM, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Donnie- AGM, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
by A verified traveler
Posted 10 Nov 2024
We liked everything especially the Breakfast
Comment from Hotel Management
13 Nov 2024 by Donnie- AGM, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Donnie- AGM, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
by A verified traveler from OLIVEHURST
Posted 20 Oct 2024
Good area, nice hotel.
Comment from Hotel Management
21 Oct 2024 by Donnie - AGM, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Donnie - AGM, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
by A verified traveler
Posted 6 Oct 2024
Tried to see if any rooms were available for an earlier check in. The staff seemed annoyed and bothered that I would even ask. It’s ok if they weren’t, it’s how you choose to communicate it. The carpets are dirty and need cleaning. No room to eat at a table during breakfast so I sat at the patio outside but got locked out - no way to get back inside without it k coming on the door and hoping someone will open the door. No signage indicating this so o has to prop the door open with the trash can so I go back inside to get more coffee. The beds were uncomfortable
Comment from Hotel Management
10 Oct 2024 by Donnie - AGM, Hotel Management
Thank you for taking the time to let us know about the service you received at our hotel. It is never our intention to disappoint guest. We will review this complaint during our next team meeting to ensure it does not happen again. We hope to welcome you back in the future so we can show you how we do hospitality right.
by A verified traveler
Posted 6 Oct 2024
i like this hotel because is close to asu and stores
Comment from Hotel Management
10 Oct 2024 by Donnie - AGM, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
