Ratings based on 200 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Beautiful property. Great food and service. Will stay again.
by A verified traveler
Posted 4 Nov 2024
it took me over an hour to find my room. i asked almost 10 staff, but no one was willing to show me. it ruined my entire “first weekend to myself ever.” i hated it. i also slept under a vent and feel horrible, room was not as described.- this will be my yelp review.
by A verified traveler
Posted 25 Oct 2024
Beautiful property, staff very accommodating and helpful.
by A verified traveler
Posted 2 Oct 2024
the nighttime associate Marcy is amazing. Both Expedia and Europa let us down, not only does Expedia not identify the difference between the villas and a grandma looking house off property up a hill that you have to drive through to get there. But we were told about the hot tub and my personal favorite a hammock. Room walls paper thin, I could hear our neighbors talking. Went outside I sat on the 300lb -500lb max 3 person hammock and it was so used and torn i hit straight to the bottom of my tailbone on the metal. I told the women (not Marcy) in the grandma house up the road from the action that this needs to be taken down immediately as a lot of their guests are elderly and then they will end up with God knows what type of injury. She started me she said thank you 30 minutes later it’s still not had been taken down. we went ahead and removed it because we don’t want to see anyone get hurt, went to the front desk at the main village which you drive to in the pitch black as we had dinner reservations. we let them know that we are leaving the property and about the ham situation. They offered me medical attention. I said no I’m OK but it’s concerning that your staff didn’t jump all over that , we then advise we were leaving as Expedia did not differentiate between being on property and off property. The problem is neither side will give us a refund. We were looking forward to going back to Europa and staying in the villas. Not now
by A verified traveler
Posted 11 Sep 2024
We liked the hotel was quiet, but disliked that we had to drive or take a shuttle down to the restaurant and winey.
by A verified traveler from Prescott
Posted 5 Sep 2024
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Great
by A verified traveler
Posted 21 Aug 2024
Stayed at the inn up on the hill. A bit noisy in morning with door downstairs opening and closing. Stayed in a courtyard room before which I would recommend.
by A verified traveler from Temecula
Posted 13 Aug 2024
This was such a beautiful place to stay at. It was quiet and private. We had dinner and breakfast and the food was delicious. We stayed in one of the casitas. It was peaceful and beautiful. Looking forward to staying here in the future.
