Ratings based on 352 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2021 on Hotels
by A verified traveler
Appalling room
Posted 30 Aug 2021 on HotelsWe had a terrible stay at this hotel and had to leave a day early. The road way to the hotel is appalling and full of pot holes. On arrival at reception the receptionist was pleasant, we then got to our room, even before entering you were hit by the smell of damp and mould, we entered the room and straight away had to open windows because of the smell. We then had to kill numerous spiders and upon looking in the bathroom we were greeted by mould around the bath and on the light fitting, the tv didn’t have a remote so we couldn’t watch that. We approached reception and were told that because the hotel was full we couldn’t be moved. On speaking with several other residents they informed us of the same thing. Having had covid and being left with severe respiratory issues ( as well as having a young family) we had to use the room for the night which made us all feel unwell and our clothes stink of damp and mould. The following morning we checked out( this was due to the appalling state of the room). My respiratory problems have been made worse due to the damp and general uncleanliness of this room
Never ever stayed anywhere so bad
by A verified traveler
Posted 29 Aug 2021
Location was perfect, staff very professional made us welcome
by A verified traveler from avalon beach
Posted 29 Aug 2021
Nice castle,but bedroom didn t match photos.Expected to be on the castle not in the modern wing...
Buffet ok but not Amazing...
by A verified traveler
Posted 26 Aug 2021
At first glance this is a beautiful setting and the initial impression of a modern interior sets high expectations. Those expectations were let down by the room & staff. Room: not cleaned properly (clothes from previous occupant not removed from cupboard; pill blister pack found under bed sheet) - we cannot be sure the room was cleaned to Covid standards; unsympathetic staff who need training in client services & record keeping. Will not recommend to others and will not visit again.
by A verified traveler
Posted 25 Aug 2021
Clean and friendly
by A verified traveler
Overnight stay
Posted 24 Aug 2021 on HotelsGreat experience. Very friendly staff and covid safe. Only stayed one night as travelling on. Food was lovely and breakfast was hot and everything well cooked. Now we know it's there, very happy to stay again in the future.
by A verified traveler
Posted 18 Aug 2021
Exteria facard of the building is lovely. The guest rooms need to have money spent on them. Could employ a better housekeeper who would ensure the rooms were cleaned properly.
Breakfast was okay but only just warm. Not much selection if you didn't want a full breakfast
by A verified traveler
Posted 16 Aug 2021
I booked a Superior Double Room the photos at booking showed a High Ceiling Room, Grand Four Poster Bed Open Fire and Deluxe Bathroom, What you get is an Attic Room with the softest singular most uncomfortable poor quality double divan bed with badly fitted sheet, no bedside tables and a scruffy bathroom. Very disappointing and bad in fact shocking value for money. Don't get ripped off stay somewhere else!
by A verified traveler
Posted 15 Aug 2021 on Hotels
