Ratings based on 101 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 27 Oct 2024
We booked this hotel last minute through Expedia, and the listing mentioned nothing about breakfast. During check-in, the front desk staff told us about the breakfast hours, giving us the impression it was included. The next morning, we had breakfast, but at check-out, we were surprised with a €17 per person breakfast charge. At no point were we informed that breakfast wasn’t included or that it came with an extra fee until the moment we checked out. When I expressed my surprise, the front desk attendant awkwardly pointed to a “hotel policy” sheet, which only listed various hours for amenities and a charge for EV charging. Nowhere did it mention breakfast as an additional charge. I have stayed at numerous hotels, and typically, if breakfast isn’t included, you’re asked upfront if you’d like to add it. Here, it felt like they were trying to take advantage.
The breakfast itself was disappointing. If you don’t arrive early, they don’t restock, so options run out quickly. I was asked if I’d like scrambled eggs but never actually received them.
The spa facilities were outright unpleasant. The pool was cold, not heated, and had clumps of hair floating around – I personally removed three large strands. The steam room smelled strongly of chlorine, making it feel anything but healthy, and the only decent part was the Finnish sauna, which at least maintained a good temperature. They offered “fruit water” in the spa, but the fruit looked like it had been there for days, with strawberr
Comment from Hotel Management
27 Oct 2024 by Monique Oberhofer, Hotel Management
Dear Mr. Pablo,Thank you for finding the time to rate our hotel twice. On the day of your arrival, when you rated the wellness area including the heated pool with 5 out of 5 stars on Google, you really liked our hotel. We are very sorry that you made your booking without meals and were then surprised that breakfast was charged. In our hotel - as in any other hotel - this is completely normal. We wish you all the best - we have made every effort to ensure you have a pleasant stay.
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Highly recommend! Beautiful location
Posted 11 Aug 2024 on HotelsThe view of the mountains was absolutely magnificent! The staff was very helpful. Easy check-in process. It was perfect for our family of 5. There is a grocery store within a 10 min walk. We loved our stay here! The area was great for outdoor activities like paragliding and hiking.
by A verified traveler
Best stay near Innsubruk
Posted 1 Aug 2024 on HotelsIf you have car, its the best place to stay near Innsbruk. Rooms are big. Great view and weather. Spa and Sauna are just added star. All the staffs are very kind and helpful. Definitely 5 stars.
by A verified traveler
Posted 22 Jun 2024 on Orbitz
by A verified traveler
The views are beautiful!
Posted 17 Jun 2024 on HotelsThe views at this hotel are exceptional. Our beds were comfy and we loved the sauna. The restaurant was closed so we were sad about that, but I don’t think it was quite their busy season yet. We loved having coffee on our porch and the views were so very memorable.
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 25 Nov 2023 on Orbitz
Very nice
