Ratings based on 612 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Needs maintenance , also it doesn't have a pace to put our luggage or a table food wasn't good.
by A verified traveler
Posted 18 Nov 2024
The main pool wasn’t working
by A verified traveler
Posted 6 Nov 2024
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by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 21 Oct 2024
Lo mejor es la atención del personal. El hotel requiere su mantenimiento. La playa está revuelta y destrozada por el ciclón.
Comment from Hotel Management
6 Nov 2024 by Hotel Reef Yucatán, Hotel Management
¡Hola Daniel! Muchas gracias por tus comentarios, los tomamos en cuenta para la mejora contínua. Esperamos verte pronto.
by A verified traveler
Posted 7 Oct 2024
This is not a 5-star hotel. The staff is nice and they try hard to provide a good experience but the property is run down and in need of desperate repairs. the location is not convenient, unless you have your own vehicle but the roads are in bad shape.
Comment from Hotel Management
6 Nov 2024 by Hotel Reef Yucatán, Hotel Management
Hello! We are sorry that we did not meet your expectations, however, we are working to provide a better service for our guests. We hope to see you soon!
by A verified traveler
Posted 7 Oct 2024
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by A verified traveler
Posted 1 Sep 2024
Falta mantenimiento en las piscinas y habitaciones; por todo lo demás excelente
Comment from Hotel Management
5 Sep 2024 by Hotel Reef Yucatán, Hotel Management
¡Hola Adriana! Muchas gracias por tu tiempo para escribirnos tus comentarios posteriores a tu estancia con nosotros. Estaremos trabajando en los puntos de mejora que nos mencionas ; esto con el fin de mejorar la experiencia de nuestros huéspedes.
by A verified traveler
Posted 25 Aug 2024
by A verified traveler
Posted 17 Aug 2024 on Hotels
