Ratings based on 266 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bucaramanga
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Mely Zelaya , Hotel Management
muchas gracias por su evaluación saludos
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Mely Zelaya , Hotel Management
gracias por su evaluación, esperamos regrese muy pronto
by A verified traveler
Posted 15 Sep 2024
Love it!!! Wonderful staff, service, food, accompaniment! 5 star
Comment from Hotel Management
16 Sep 2024 by Mely Zelaya , Hotel Management
Thank you very much for your comments, we look forward to seeing you soon
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Mely Zelaya , Hotel Management
gracias por tu evaluación Lila, esperamos que regreses muy pronto
by A verified traveler
Posted 5 Sep 2024
Magnífico gracias
Comment from Hotel Management
7 Sep 2024 by Mely Zelaya , Hotel Management
gracias por tus comentarios Luiste esperamos pronto
by A verified traveler from Schiller Park
Posted 4 Sep 2024
Everything exceed my expectations.
Comment from Hotel Management
4 Sep 2024 by Mely Zelaya , Hotel Management
Thank you very much for your kind words, we hope to have you back very soon
by A verified traveler
Posted 25 Aug 2024 on Orbitz
.
Comment from Hotel Management
26 Aug 2024 by Mely Zelaya , Hotel Management
muchas gracias por su evaluación, le esperamos prontosaludos
by A verified traveler
Posted 23 Aug 2024
This hotel has technical problems with the elevators, Hugo at front desk is rude and petulant. He gave us a key to a room ocuppied by 2 other guests and we walked in on these people’s room. Shocking experience for us all! When we went down stairs to complain he acted so rude and started typing on his keyboard very nonchalantly like he didn’t care and it wasn’t a major security and privacy problem. We talked to the person in charge who was nice but honestly… rude front desk, security issues, bad elevators, old and outdated decoration, good breakfast thou… but don’t think we’ll be going back.
Comment from Hotel Management
24 Aug 2024 by Mely Zelaya , Hotel Management
Dear Carolina, thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced during your stay. Rest assured that we are taking immediate actions to address the issues you mentioned, especially regarding the behavior of our staff and the technical problems with the elevators. Your feedback is valuable to us, and we will strive to make necessary improvements to ensure a better experience for our guests. We hope you give us another chance in the future to provide you with the quality service you deserve. Thank you for choosing Hotel Plaza Juan Carlos.
by A verified traveler
Posted 19 Aug 2024
Muy buen servicio, me encanto el trato del personal muy eficiente y educado.
Comment from Hotel Management
21 Aug 2024 by Mely Zelaya , Hotel Management
muchas gracias por su evaluación, esperamos regrese muy pronto a esta que es su casa
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Mely Zelaya , Hotel Management
muchas gracias por su evaluación, esperamos tenerle de visita pronto
