Ratings based on 113 Verified Reviews

3.5 out of 5
65% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 25 Jul 2021
DO NOT RESERVE HERE! If you want to enjoy time for your family don't go there, it does not deserve even one star as a hotel. Dirty with a horrible customer service. You have roaches in your room and a bad bathroom smell and bad maintenance. Old worn out towels, no matches for the stove, broken ceiling fans, a surprise mandatory 1000 MXN deposit; the list goes on. The hotel said that if you reserve with Expedia you get the old building, not the nicer villas across the pool pictured here in Expedia. They said if you reserve directly with them they give you the actual layout for the room.
3 out of 5
by A verified traveler from Denver, Colorado

Posted 6 Jan 2021
Good location and nice sea view. They need to improve the bathroom accessories and the internet signal in the rooms, that’s bad service.
1 out of 5
by A verified traveler

Posted 5 Jan 2021
Muy malas condiciones, no se puede descansar y no me atendieron a mis sugerencias y quejas.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Feb 2020
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Feb 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Sep 2018
5 out of 5
by A verified traveler

Amazing

Posted 8 Sep 2018 on Hotels
Amazing , right next to beach, freindly staff, good pool , room and ambience. Perfect
1 out of 5
by A verified traveler from LaPorte IN

Completely dissapointed...

Posted 13 Mar 2017
We stayed in this hotel for one night and it was an awful experience, the room smelled bad, the cats that roam the property did not let us sleep all night, the next morning when the lady at the desk took an inventory there was a supposedly a towel and a plate missing, we had made some purchases at their store totalling 180 pesos, when i went to get my 500 peso deposit back we i was told that with the towel and plate plus the 180 peso purchase i owed them 550 pesos... I'm an American 550 pesos are like nothing but it was just how they treated me and how poorly the hotel was maintained that infuriated me... I would sleep in my car before paying the 2,400 peso a night fee to sleep on the cheapest mattress available which sits on top of a concrete base...
5 out of 5
by A verified traveler

Posted 14 Sep 2016 on Hotels
The only no good thing. Was when arrive my reservation was no ready. After this inconvenient everything was great.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Jul 2022
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