Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Good location for the places that we want to visit.
by A verified traveler
Posted 25 Nov 2024
Super nice and upscale. Very nice rooms
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
The room we stayed in was poorly lit, the microwave was broken and the mattress on the pullout couch was disgusting. Also the indoor pool area is poorly lit and the water appeared to be mirky.
by A verified traveler
Posted 19 Nov 2024
I have stayed at this property a couple of times. One time the door to the closet was missing. I see that there are no more bed side alarm clocks. I know why they were probably taken out. The one thing that bothered me about this stay was the bathtub. it was dirty and clogged. water eventually went down the drain but, slowly. I didn't bring it to the attention of the front desk cause I knew I would be writing a review. I felt like the little things made the difference in the stay. everything else was great. overall, no complaints.
Comment from Hotel Management
21 Nov 2024 by Bridget Anderson, Hotel Management
Dear Rafael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler from Georgetown
Posted 19 Nov 2024
Loved it!
Comment from Hotel Management
21 Nov 2024 by Bridget Anderson, Hotel Management
Dear Raul,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 18 Nov 2024
Love the cleaned room updated room
Comment from Hotel Management
21 Nov 2024 by Bridget Anderson, Hotel Management
Dear Alicia,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 18 Nov 2024
Price, clean, and breakfast
Comment from Hotel Management
21 Nov 2024 by Bridget Anderson, Hotel Management
Dear Diana,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Bridget Anderson, Hotel Management
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 17 Nov 2024
Nothing I paid for a room and they said they didn't have any when I arrived so me and my family are currently about to sleep in our vehicle. And expedia isn't available to speak with.
Comment from Hotel Management
17 Nov 2024 by Bridget Anderson, Hotel Management
Dear Kevon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
